Nancy Esquivias

CUSTOMER SERVICE AND TALENT SPECIALIST NANCY ESQUIVIAS GET IN CONTACT Home: - Mobile: - Email:-Address: 314 Princeton Street, Barangay Ninoy Aquino, Angeles City 2009 PERSONAL PROFILE A Customer Service Specialist with 9+ years of experience and a Talent Specialist for almost 1 year. Passionate about building strong customer/talent relationships, driving brand loyalty, and customer/talent engagement. WORK EXPERIENCE CALLER (APPOINTMENT SETTER) USHealth Group - Lead Dog | July 2020 - Present Support to company's sales team/Licensed Agents Calling prospective clients and scheduling appointments for them to speak with a Licensed Agent Hitting KPI targets TALENT SPECIALIST EXPERTISE/SKILLS Typing/Data Entry Web researcher Microsoft Excel, Word, Powerpoint, Outlook experience Google Ssheets, Docs, Slides, G Suite experience Administrative Talent Sourcing/Headhunting Lead Generation/Appointment Setting experience Chat support OTHER SKILLS The ability to analyze complex customer complaints Detail-oriented Excellent problem solver Strong leadership skills in communication, interpersonal, delegation/managing work, inspiring motivation, positive thinker, trustworthiness and time management Expert360 | September 2019 - Present Partnered with Account Executive in managing talents to project based work Source and engage to qualified candidates Specialise in HR, Finance, and Procurement talents from sourcing to on-boarding. TEAM LEAD Concentrix | March 2019 – October 201 9 Managing a team of customer service personnel Managing team schedule, KPIs, one on one coaching, and performance evaluation Provide direct customer support, review and resolve escalations, take commendation calls, support process improvement, train new hires SALES/CUSTOMER SERVICE TEAM LEAD LeadHustler Inc. | July 2012 - January 2019 Managing a team of customer service/sales personnel Managing team schedule, team and individual KPIs, one on one coaching, team and individual sales quota, and performance evaluation Taking inbound and outbound customer service calls, train new hires SENIOR CUSTOMER SERVICE SPECIALIST iQor Phils.| June 2010 - May 2012 Supports customers by providing helpful information, walking through basic trouble shooting or set-up process, answering questions, and responding to complaints Perform individual KPIs performance targets Mentoring new hires PRODUCTION TEAM LEADER Nanox Phils. Inc. | March 2000 - May 2010 In-charge in the the entire Front production process Plan, organise, and recommend strategies in ensuring that the process targets and the product is achieve successfully in accordance with all specifications Managing day and night roster Lead monthly and Fiscal year inventory Accomplish, evaluate and implement new projects for process improvement EDUCATION HISTORY AMA COMPUTER LEARNING CENTRE Associate Degree in Computer Secretarial June 1998 - 2000 Angeles City MARY HELP OF CHRISTIAN'S SCHOOL Associate Degree in Office Technology June 1997 - 1998 Angeles City