NANCY AMADI
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Port Harcourt, Nigeria-https://www.linkedin.com/in/nancy-amadi-b
Summary
Dedicated Customer Service Specialist, providing skills to prioritize and multitask, in fast-paced working environment.
Carrying out Virtual Administrative tasks. Successfully works as part of a team to reach personal or business goals. Known
for successfully handling escalated Customer Support issues.
Work Experience
Jodela Optimum Services
Jul 2024 - Feb 2025
Customer Support
Remote - Nigeria
I promoted high customer satisfaction by resolving problems with knowledgeable and friendly service. Answered incoming
calls and emails.
Whyte Nancy Organic Skincare
Feb 2021 - May 2024
Customer Support
Provided frontline customer support or assistance with product and service transactions. Pemained calm and professional in
stressful circumstances and effectively diffused tensed situations.
Whyte Essentials
Dec 2019 - Oct 2020
Digital Marketer
Developed and implemented digital marketing strategies to increase website traffic, engagement and conversions.
• Monitored analytics to optimize campaigns based on performing metrics.
WAZOBIA FM ONITSHA
Jan 2018 - Nov 2019
News writer / Producer/ Editor
Researched, gathered and reported on news stories. Developed story ideas and conducted interview with sources.
• Edited, profread and rewrote content for clarity and brevity.
Education
Federal Polytechnic Nekede Owerri, Nigeria
HND/BSC, Mass Communication
Federal Polytechnic Nekede, Owerri
ND, Mass Communication
Jan 2015 - Jan 2017
Jan 2012 - Jan 2014
Skills
• Customer feedback, Facebook Ad management, Escalation management, Multitasking, Communication Skills, Customer Service,
Problem Resolution, CRM Software, Customer Satisfaction, Performance Metrics, Process Improvement
