Nancy Alalibo

I’m a remote customer support and lead generation specialist with over two years of experience helping businesses manage customer interactions, qualify leads, and keep operations running smoothly. I enjoy working in fast-paced environments where I can solve problems, support customers, and help teams stay organized.

My background includes customer care, technical support dispatching, and lead generation. In previous roles, I’ve handled high volumes of customer interactions through phone, email, and live chat while maintaining a positive and professional experience for clients. I’ve also worked extensively with CRM systems and productivity tools such as Salesforce, Zendesk, Notion, Google Workspace, and Excel to track leads, manage tickets, and coordinate workflows.

In my lead generation role, I have qualified and managed hundreds of inbound leads monthly, maintained organized pipelines, and scheduled appointments for sales teams while ensuring clear communication with prospects. I’m comfortable working with structured processes, following scripts when needed, and adapting my communication style to connect with different types of customers.

Colleagues and clients describe me as organized, reliable, and easy to work with. I take pride in building rapport with customers, paying attention to detail, and making sure tasks are completed efficiently and accurately. Whether I’m assisting customers through live chat, coordinating support requests, or helping sales teams stay on top of their pipeline, I always aim to contribute positively to the overall customer experience.