Namse Inyang

Namse Inyang 5 Chief Hilary Close, Lekki Palm Estate, Lagos, Nigeria • - •-•-• Linkedin Professional Summary Results-driven professional with over 10 years of experience in business development, logistics management, and renewable energy solutions. Expertise in freight dispatching, customer relationship management, and strategic planning. Proven ability to drive revenue growth, optimize operations, and foster strong client partnerships. Adept at leveraging data analytics, project management, and negotiation to achieve business objectives. Skills • Business Development & Sales: Lead Generation, Revenue Growth, Strategic Planning, Market Research, Sales Pipeline Management, Contract Negotiation, Client Relationship Management, Key Account Management, Business Strategy, Marketing • Logistics & Dispatching: Freight Management, Logistics Coordination, Transportation Planning, Dispatching, Route Optimization, Supply Chain Management, Inventory Management, Demand Forecasting, Vendor Relationship Management, Regulatory Compliance • Technical & Analytical: Data Entry, DAT, TMS, Project Management, Procurement, Budgeting, Financial Analysis, Energy Efficiency, Renewable Energy, Solar Energy, MS Office 365, Google Workspace, Business Analytics, Data Analytics • Soft Skills: Negotiation, Team Leadership, Problem Solving, Decision Making, Customer Service, Communication, Team Development, Research, Outsourcing • Other: Call Handling, Chat Support, Virtual Assistance, Quality Assurance, Cost Reduction Professional Experience Dispatcher (Remote) United Alliance Inc, Mississippi, USA November 2022 – December 2024 • Managed load coverage by engaging shippers and brokers via DAT and various load boards, achieving a 95% load acceptance rate through calls and emails to secure freight. • Coordinated dispatch operations, matching freight requirements (dimensions, weight, equipment) to optimal trucks, reducing downtime by 20%. • EnteredSS shipment data into TMS for efficient dispatch and ensured drivers passed Pre-Trip Inspection (PTI) tests. • Supervised timely freight pickups and deliveries, resolving issues through proactive communication, resulting in a 98% on-time delivery rate. • Provided real-time customer support via phone and email, enhancing client satisfaction and securing repeat business with 3PL brokers. Operations Support Service Etisalat Facilities Management LLC, Dubai, UAE September 2021 – March 2022 • Delivered exceptional customer service at EXPO 2020 Dubai, addressing 400–700 daily visitor inquiries in the Opportunity District. • Improved customer service metrics. • Collaborated with cross-functional teams to ensure safety and accessibility, implementing policies that enhanced operational flow. • Analyzed traffic flow and performed data entry for valet parking operations, improving transit efficiency by 15%. • Collaborated with cross-functional teams to ensure safety and accessibility, implementing policies that enhanced operational flow. Business Development Manager Renewable Alternative Energy, Lagos, Nigeria November 2017 – August 2022 • Researched new products and technologies to improve customer satisfaction, achieving a 12% cost reduction through strategic distributor negotiations. • Led sales team to meet targets, improved customer feedback response rate to 92% through streamlined processes. • Oversaw installation and maintenance teams, reducing equipment downtime by 25% and upgrading 50–75% of projects to modern technologies. • Developed and implemented business strategies, fostering partnerships that increased profitability by 25%. Business Development Executive Newcreation Image and Print Villa, Akwa Ibom, Nigeria January 2016 – September 2017 • Generated new client accounts, increasing sales by 10% through targeted promotions and tailored service packages. • Maintained accurate CRM records, tracking sales activities and client interactions to support pipeline growth. • Created and presented proposals aligned with client budgets, enhancing satisfaction and retention rates. • Fostered strong relationships with existing clients by offering favorable promotional rates Freelance Consultant (Renewable Energy) Nigeria January 2013 – December 2016 • Generated new clients, developed proposals and quotations. • Managed workforce and logistics to ensure project success. • Negotiated contracts and payment plans, optimizing cash flow and client satisfaction. National Youth Service Corps Ministry of Commerce and Industries, Akwa Ibom, Nigeria September 2011 – September 2012 • Provided IT support for hardware and software, resolving technical issues for the Commissioner’s office. • Conducted periodic ledger and receipt reconciliation, ensuring financial accuracy. Certifications and Recognintions • Certificate of Excellence, United Alliance Inc., 2023 • EXPO 2020 Dubai Recognition for Outstanding Customer Service, 2022 • Creativity and Problem Solving Skills, Metropolitan School of Business and Management, August 2021 • Introduction to Data Analytics, SkillUP by Simplilearn, April 2022 • Business Analytics with Excel, SkillUP by Simplilearn, April 2022 • Basics of Influencer Marketing and Online Reputation Management, SkillUP by Simplilearn, April 2022 Education ATHE Level 7 Extended Diploma in Strategic Management (International) London School of International Business, United Kingdom September 2021 BSc in Banking & Finance University of Calabar, Nigeria Credential Verification: WES Evaluation Interests Organizational Process Improvement, Soccer, Technology, Traveling August 2011