Namrita Singh Bhogal

NAMRITA BHOGAL 700 Humberwood Blvd. Toronto, ON-- OBJECTIVE Detail-oriented individual with excellent interpersonal, planning, and financial skills. Skilled in managing multiple tasks, meeting deadlines, and resolving issues prior to escalation. Well organized and an effective communicator, enjoy working in a team and as an individual contributor. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures SUMMARY  Proficient with AS 400, Intralink, Pega and Adobe Acrobat, SharePoint, One Drive, One Note.  Solid SQL skills, can write SQL queries and joins to retrieve the data from various tables to test the database.  Familiarity with testing tools and methodologies and experience in developing test cases and covering all test conditions, eliminating redundancy and duplications.  Demonstrated knowledge of API Testing using Postman, SoapUI and Newman.  Working knowledge of Agile Methodology, SDLC and STLC.  Good analytical and communication skills and ability to work independently with minimal supervision and also perform as a part of team.  Willing to learn new software’s and courses required to perform organization’s tasks in an efficient manner.  Possess good communication and collaboration skills, and the ability to work in a team environment.  Excellent interpersonal skills, proven team player with an analytical bent to problem solving and delivering under high stress environment.  Ability to uphold high standards of customer service and speed whilst adhering to company’s regulations and procedures. PROFESSIONAL EXPERIENCE Senior Accounting Clerk Scotia Bank (Retail and Business Banking Operations) Feb 2021 – April 2023  Operated independently to execute day-to-day operations, execute workflows within assigned authorities/limits.  Executed electronic or physical transfer requests received through the fax server to ensure service levels are met with internal and external partners.  Retrieved and processed all requests received and maintains the Bank’s systems up-to–date following Scotia Service Standards and agreements as per Service Level Agreement terms.  Processed cheques received from Symcor and match them on spreadsheet according to customer and OFI accounts on spreadsheet.  Executed quality checks on complex non-routine issues relating to internal business partner and/or external customer inquiries and collaborating with Team Leader or Manager for resolution while adhering to established procedures and guidelines.  Reviewed, sorted and scanned all incoming mail into system using Pega ensuring that priority requests are promptly addressed.  Maintained the confidentiality of customer information at all times  Supported colleagues with their training or cross-training initiatives within the department.  Ensured the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk.  Worked under pressure due to high volumes that must be processed efficiently within established deadlines.  Implemented Bank’s risk appetite and risk culture while executing day-to-day activities and decisions.  Possesses good knowledge of the department functions, processes and operating procedure. Member Support Representative (Peloton) Arise Virtual Solutions Inc. October 2021 – January 2022  Provided outstanding member service, support and maintaining strong professional relationships with members via telephone.  Ensured all communications are communicated in a clear, concise, and timely manner to reduce internal and external customer effort  Responded to member telephone calls and assist with information requests.  Accurately completed records, documentation and perform comprehensive service functions in an accurate and timely manner.  Responsible for receiving, originating, processing and closing service requests for Peloton members.  Ability to operate related computer applications and other business equipment. Customer Service Representative Home Sense, Woodbridge (Vaughan) March 2021 – November 2021  Answered incoming calls, emails and address customer queries in a friendly, prompt, professional and courteous manner.  Courteously greeted customers and addressed customer queries in efficient manner.  Processed customer’s data accurately with Data Management System and maintained professional confidentiality.  Executed orders in cash register and processed transactions including return, exchange and refund within busy, fast-paced environment.  Maintained store supplies with accuracy and efficiency. Office Administrator Simpact (New Market) April 2021 – June 2021      First point of contact with customers via phone using multi-line phone system and emails Maintained and updated spreadsheets and reconciled errors for projects. Performed routine clerical tasks such as mailing, copying, faxing, filing and scanning. Assisted with office shipping and mass mailing of monthly invoices to clients. Accurately maintained customer information in company’s database and ensured effective data retrieval.  Received all office mails and deliveries and assisted management team with additional duties as required. Administrative Assistant Infinity Solutions (Mississauga)       February 2021 – June 2021 Greeted all clients and visitors, ensuring that they received outstanding first impression of the company. Maintained all office equipment including printers, copiers, and computers. Assisted with office shipping and mass mailing of hundreds of monthly invoices to the company’s clients. Coordinated and scheduled meetings/travel for staff members. Prepared expense request forms for Administration Department. Monitored office supplies and replenished stock as necessary. TECHNICAL SKILLS     Microsoft Office 365 Word, Excel, Outlook, PowerPoint Project Management Tools: Atlassian, JIRA and Confluence Databases: SQL Server Software Process Technologies: Agile, SDLC, STLC EDUCATION Software Testing – Tekinspire Infotech, Canada Masters in Computer Science – G.N.D.U. (India) Bachelor’s Degree (BA) - S.D.AM.M College (GNDU), India