Namrata R Shirole

NAMRATA RAJARAM SHIROLE-- websolution.ga in https://www.linkedin.com/in/namrata-s- Summary A Solid background of 7 years in hospitality industry and multi-skilled in creating Instagram, Facebook promotions and executing YouTube content to drive brand visibility and growth. Objective To Acquire A Challenging Position In An Environment Where I Can Best Utilize My Skills And Education. Education Google Digital Unlocked The Fundamentals of Digital Marketing by Google Digital Unlocked Oxford House College B.Sc. (Hons) in International Tourism and Hospitality Management Maharashtra State Institute of Hotel Mgmt & Catering Technology, Pune Diploma in Hotel Management and Catering - Experience Youtuber https://m.youtube.com/c/MyExperience Having my own Youtube channel with 3000 subscribers and 6 lakhs 90 thousand views. International Model United Nations Campus Ambassador Successfully completed Internship as a Campus Ambassador. I worked online to drive sales for the organisation. It mainly consisted driving sales through Instagram promotions. Creating Google forms Speaking to prospective leads and converting them into successful sales October, 2020 - November, 2020 Youthville Hostel, Pune Hostel Manager Conduct Daily staff briefings April, 2019 - Current Control of stores, inventory, verification of indents & requisitions. Determine the staff requirements & plan the roster as per requirement,allocate duties and monitor daily performance of the staff to ensure compliance with the SOPs & the set time frames. Supervise staff consistently with fair & firm manner. Consistently recommend action necessary for staff discipline & monitor their attendance . Maintain & check all daily records, prepare monthly inventories of all supplies & consumables. Ensure the premises is in operative condition at all times Identifying staff learning needs and assisting with development Maintaining resident admission & police verification records Maintaining daily cash & credit vouchers, monthly bill register of supplies. Resolving resident issues Arranging monthly activities for the residents like birthday Celebrations, competitions, movie nights, festivals etc Ramsukh Resorts and Spa, Pune Sales and Reservation Executive Provide guest all details about resort rooms & facilities. Handle walk in and phone enquiries Identify guest reservation need & then suggest appropriate room type as per availability. October, 2014 - Jan, 2017 Co-ordinate with Front office Doing guest room reservations (FIT only) Modifying/ cancelling reservations as per company policy. Preparing Credit, Refund & Retention note as per policy. Handling online portals, inventory & rates Handling online bookings Maintain communication with Clear trip, Make my trip etc Marketing managers. Maintaining comparative statistics on monthly basis Maintaining register for Mumbai office Software used - Hamachi Resolve guest complaints Provide information on sightseeing in nearby areas of the resort Telios Cleaning and Maintenance Limited, London Room Division Supervisor Inspecting 55 rooms(entire building) & maintaining high standards December, 2010 - October, 2011 Managing staff and issues related to them Training housekeeping staff Inspecting Communal areas Reporting maintenance issues to Front office Keeping clean and dirty linen count Maintaining housekeeping documents Handling Lost property records Attending meetings with general manager Think Apartments, London Housekeeping Supervisor Checking rooms and public area. April, 2010 - November, 2010 Preparing store list and distributing appropriately. Knowledge of Opera, Fidelio and Teams. Handling guest and staff complaints. Taking rooms under repair and keeping a follow-up. Maintaining registers such as Room Checklist register, Lost and Found Register, Laundry Register, Departure and clear register, Log book etc Maintaining think standard at all time, Assist to Executive Housekeeper. Preparing Timesheets and maintaining daily costing. Reporting maintenance issues to Front desk Preparing Showrooms for show round. Hilton Hotel, Docklands, London Housekeeping Assistant Providing Housekeeping service. February, 2008 - November,2009 Taking responsibilities of allocated floor. Maintaining Hilton hygiene and standards at all time Hotel Sun n Sand, Pune Housekeeping Supervisor Checking rooms and public area. Preparing store list and distributing appropriately. Handling guest and staff complaints. Taking rooms under repair and keep a follow-up. Maintaining registers Maintaining 5 star deluxe standards Skills Management Team leadership Hospitality Google forms MS Excel March 2007 - December 2007 Social Media Marketing Content Strategy Interests I love intraday Trading and also have interest in cryptocurrency. I hold collection of old and rare coins. I enjoy traveling and exploring different cultures.