Namrata Gaikwad

Namrata Gaikwad B-903, Atlantica East, Keshav Nagar, Mundhwa, Pune-36 E-Mail - Mobile no. (- Professional Summary Highly accomplished technical product lead with broad knowledge of web technologies (Perl, Mason, HTML, JavaScript, EXT-JS, Oracle SQL), networking, people management, end to end project deliveries involving responsibilities like requirement specifications, solution designing, low level designing, solution implementation, customer support, product consultant. Seeking a position in an esteemed organization, which will embrace my expertise and provide me an opportunity to demonstrate and further enhance my solution architect and project management skills and enable me to contribute effectively in meeting organizational goals. EMPLOYMENT HISTORY 1. Technical Product Owner, EXFO Jan 2021 – July 2021 Worked as a technical product owner on a service assurance product EXFOWorx in which I need to consistently acquire knowledge of new technologies (5G core, LTE, HTTP/2) to make the product align with the industry standards. Responsibilities and achievements: Worked closely with Product Line Manager and business team to understand customer needs and provide solutions of highly complex scope through expert usage of non-standard concepts & principles requiring high level of judgement & interpretation. Continuously delivered feasibility study, proof of concept and demonstrations to PLM. Worked as a guide and set directions for reasonable complex project using Agile methodologies. Contributed in understanding and validating new technologies for betterment and to meet requirements of the product. Successfully delivered product backlogs with detailed user stories in JIRA with extensive usage of AGILE practices. Continuous user story grooming sessions with the engineering team to improve their understanding of the requirements. Provided technical guidance to the team during design, development and testing phases of the product involving technologies like Perl, EXT-JS, Oracle, REST, SOAP to enhance the quality of the product. Continuously engaged with customers/field engineers for improving the customer support quality. 2. Technical Lead, EXFO June 2017 -Jan 2021 As a technical lead, successfully handled complete end to end delivery of multiple projects which involved responsibilities like product initiation, solution designing, low level designing, solution implementation, customer support, maintenance and implementation of a complex project modules and team management. Responsibilities and achievements: Contributed in capturing system definition and requirements in detail, along with defining high level software architecture, use case scenarios and performance requirement of system. Delivered low level design document capturing minute details of software architecture, requirement flow diagram, concurrent processing (if required), database design and system configuration and integration, also Code reviews involving suggestions for optimized coding and improved quality of product. Enhanced product qualities by continuously assisting team during development and testing cycle. Successfully delivered critical and complex part of the projects like SNMP polling, socket programming etc. To enhance the quality of the project and timely deliveries, I worked closely with quality assurance team to setup lab system for performance testing, test case reviews. Worked as Product support lead (PSL) to deliver builds to customer. Demonstrate projects to PLM and business team before delivery to gain the confidence beforehand. Worked with support engineers for preparation of User acceptance test (UAT) plan and help them in product installation phase as well. Provided extensive support to EXFO’s field engineers (working on customer site) to resolve the customer queries. Was also contributed in analyzing the customer issues and provide the solutions in wee time. This mainly involved post office hours WebEx sessions with FEs and customer. Worked also as a Product Support Leader along with this role, where I worked closely with end customers and business sales team to resolve priority cases impacting customers. Worked on SAP C4C platform for handling customer tickets. 3. Principal Software Engineer, EXFO Aug 2012 -Jan 2017 I used to successfully handle complete end to end delivery of projects which involved responsibilities like product initiation, solution designing, LLD, solution implementation, customer support, maintenance and implementation of a complex project modules and team management. Worked with critical customers of EXFO like Verizon, US Cellular, Telus, AT&T etc. to deliver complex projects on their complex and large data systems and enhance the company relations. EXFO has rewarded me with Thank you award for excellent contribution in Verizon project and for non-office hours customer support to improve the quality and performance of the project. Contributed in each phase of the project like Requirement understanding and project initiation, Design and development, unit testing, Quality assurance, product release and UAT, Customer support and make sure to successfully deliver qualitative product on time. Successfully developed projects and assisted team in the projects which required extensive knowledge of Perl, Oracle, Mason, ajax, JS, EXT-JS and helped to improve the performance the functionalities. 4. Senior Software Engineer, Credit Suisse Jan 2009 -July 2012 Worked on FXOPS product as well as customized solutions on fintech products independently. Contributed in continuous design and development on foreign exchange and options product (Perl, C++, ORACLE) which keeps track of daily foreign trades. Successfully learned new technologies like Oracle, Perl Mason, ajax, JS. Mentored and assisted junior team members. 5. Software Engineer, Cybage July 2006 - Jan 2009 Worked on AthenaHealth Groups’ project (healthcare domain) which required designing scripts to maintain daily records and application related to health insurance. Continuously worked on improving application by communicating with end customers. Also worked on web-based system developed in Java which used to track all the client specified tasks in end to end manner. Was responsible for designing modules, development (Perl, Java, MySQL), unit testing, code review, defect fixing, maintaining builds. Other responsibilities were daily Tasks delegation, weekly Client communication, mentoring peers, client Demos. Academic Qualifications: BE Information Technology, PICT, Pune. 67% [Distinction] in 2006 XII from Residential College, Ahmednagar80% [PCM 93%] in 2002(MH board) X from SSVMP School, Ahmednagar 82% in 2000 (Maharashtra board) Certifications: Oracle Certified Professional, Java SE 6 Programmer Udemy’s “Apache Kafka Series - Learn Apache Kafka for Beginners v2" Personal Details: Birth Date: February 24th, 1985Marital Status: Married Nationality: IndianSex: Female