Nakul Dhingra

PROFILE Experienced PMP and transformation enthusiast with 10 years of experience in various facets of program/project management. Extensive leadership exposure in mission critical programs globally with high delivery acumen and efficiency proven with major brands like SIA, M1 telecom, SATS, LG, CocaCola, P&G among others. Proven ability to manage multiple projects while meeting challenging deadlines. Successfully lead and managed programs ranging up to $3 million in budgetary scale NAKUL DHINGRA PROJECT MANAGEMENT PROFESSIONAL CONTACTS --8 Pasir Ris Link Singapore 518162 nakul.dhingra www.linkedin.com/in/nakul-d Singapore PR WORK EXPERIENCE Senior Project/Program Manager Tigerspike Pte Ltd. | Singapore 2018 – 2020 • Develop and maintain strong customer relationships at the project and executive levels • Responsible for maintaining program timelines, mitigating risks and meeting compliance requirements while enabling the team in removing any impediments/blockers • Facilitate scrum ceremonies for project teams and client(s) i.e. product roadmap strategy, sprint ceremonies (planning, retrospectives, standups and sprint reviews) • Partner with the Professional services/analytics team to provide valuable insights for the business to drive strategic reporting & initiatives EXPERTISE • Formulate and implement new processes, protocols, dashboards, or systems to improve client relationships and program/project(s) performance • Project Management (PMP) • Managing overall project budget and project profitability a • Risk Management • Cost control • Digital transformation • Delivery methodologies: Agile & waterfall • Data analysis • Leadership • Problem solving CERTIFICATES • Project Management Professional PMP ® • AWS Certified Cloud Practitioner • Certified ScrumMaster, CSM® • ITIL® Foundation Certificate in IT Service Management Project Manager Trax Technology Solutions Pte. Ltd. | Singapore 2014 – 2018 • Project Inception – SoW alignment across teams, setting up teams and delivery structure in accordance with the PMO • Implementing client KPI metrics and retail execution use cases leading into deliverables using in-house tools • Advise and support programme leaders to manage dependencies across programmes in the product roadmap • Providing key inputs and updates for reporting initiatives to help guide transparency and effective coordination throughout the enterprise • Leading and prioritizing project tasks, managing timelines, formulating and maintaining project plans • Ensuring scope management and change management is handled with utmost precision; especially with focus on project resources and budget • Maintaining high standards of communication with all cross functional teams in the organization (development, sales, marketing, operations and Professional Services Group) EDUCATION Post-Graduate Diploma Software Engineering National University of Singapore |- Bachelor of Engineering Computer Science University of Rajasthan, India |- Implementation Lead Consultant Crown Systems (S) Pte. Ltd. | Singapore 2013 – 2014 • Lead consultant for planning, executing and implementing Oracle Primavera P6 suite and other mission critical applications • Provide technical consultancy and support to the operational users in the enhancement of existing applications technologies and systems • Drive project implementations for MKInsight Audit management system, Oracle Contract Management, Oracle Business Intelligence Publisher and Asta Powerproject for clients across SEA • Leading project development teams for clients in SEA; such as Binh TECHNICAL SKILLS Sonh Refinery (VN), Vungpro (VN), PetroVietnam (VN), Rockwell (PH) • Project Management – Oracle P6, Smartsheet, MS Project, Trello, JIRA and Confluence • Programming – SQL, Python (basic) • Database – MySQL • Cloud – AWS services (Certified cloud practitioner) • Responsible for full implementation cycle of audit management system at NTUC Fairprice and MOHH • Maintain daily and weekly + ad-hoc communication with the client and all interval stakeholders Senior Technical Associate (Operations & Strategy) Dell International Services India Pvt. Ltd. | India 2008 – 2010 • Collaborate with business and technology stakeholders to define and implement key IT service management processes, as well as appropriate controls LANGUAGES • Involved in all aspects of the Project lifecycle, including Strategy, Road- English (Native speaker) Hindi (Native speaker) German (Basic knowledge) Mapping, Architecture, Implementation and Development in facilitate cross functional team goals • Ensure projects are delivered to meet the expected outcome in a quality manner and within the approved budget and timeline INTERESTS • Contribute to wider organizational initiatives by communicating and improving processes with stakeholders to identify areas of improvement Squash Reading Travelling Movies AI/ML/Python KEY ACHIEVEMENTS • Designed and implemented program roadmap, saving significant 20% on measurable KPIs (such as inception, deployments, BAU, maintenance) for the project teams • Lead the PMO implementation spanning 5 departments and >100 employees across SEA & ANZ; achieved 100% adoption rate within three months • Managed the highly successful project team(s) for three years for Coca-Cola Korea program, resulting in improved CSAT by 20%, cut change implementation times by 40% and helped in retainer contracts • Oversaw end-to-end implementation of SIA’s lounge operations management application for key marketing initiatives, which will result in increased revenue to the company