MD. NAIMUL ISLAM
E-Commerce Specialist
20/18, D/12, Pallabi
Mirpur - 12, Dhaka - 1216
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OBJECTIVE
SKILLS
To secure a position where I can efficiently contribute
with my skills and abilities to the growth of the
organization and build my professional career
Node.js,C,Photoshop,
HTML, CSS, Javascript,
Keyword Research, Content
Optimization
LANGUAGES
EDUCATION
Southeast University, Banani, Dhaka — BSc in CSE
January 2014 - December 2020
Govt. Ainuddin College, Madhukhali, Faridpur — HSC
April 2010 - April 2013
Madhukhali Pilot High School, Madhukhali, Faridpur —
SSC
January 2006 - March 2010
WORK EXPERIENCE
Teddy Tennis - Business Developer
Oxford, UK
January 2020 - July 2020
● Prepared Amazon Seller Central Account for
Product Listing, fixed all the issues related to
Brand Registry, Account health etc.
● Created Listing content (Title, Bullet Points,
Description) with high performing keywords that
can generate high volume sales in a quick time.
Bengali, English
● Did Keyword research with the help of Helium 10,
Jungle Scout and Merchant Words and finalized
the best ones by their bid range.
● Performed 30 days PPC campaign challenge Created campaigns and put products in different
groups according to their category, set an
optimized daily ad spend budget, put high
performing keywords. Created one Automatic and
One manual Campaign.
● Monitored Listings and PPC Campaigns Daily.
Remove low performing keywords, put negative
keywords in the negative section. Checked bids
daily and increased/decreased the budget
according to the result daily.
● Worked on customer feedback very carefully. Sent
feedback request email everyday to the new
customers and handled every customer’s query on
time.
London Piano Teachers - Customer Support Agent
London, UK
July 2019 - January 2020
● Attended a 3 days training by the client and
completed it with 100% success. Started building
trust with clients.
● Created macros needed to apply for the customer
queries in Zendesk. Applied the macros when
needed. Replied the customer politely and solved
their issues on time.
● Managed Teachers/Students information on
SquareSpace Website according to the rules saved
in Google Drive.
● Received new Teachers applications and resumes
through Zendesk and saved them in Google Drive
by their Name and skills.
● Created a fully operational profile for the new
Teachers in Zendesk and reported to the internal
team.
● Received Teachers/Students class cancellation
requests and updated Zendesk/Squarespace
according to the requests. Reported to the internal
team.
Helix IT Solutions LTD — Business Developer
Mirpur - 2, Dhaka, Bangladesh
August 2017 - February 2019
● Prepared Seller Central Account and created child
accounts for the team. Created plans and strategies
for the business and reported to the supervisor in
detail
● Created spreadsheet with product details(Title,
bullet points, description, quantity, Barcode, SKU,
price etc). Shared copies with client and internal
team mates.
● Optimized content with the help of Reverse ASIN
software and Merchant Words for uploading
products on Amazon and Designing Template by
using HTML and CSS
● Created PPC campaigns and Monitored them.
Optimized campaigns daily by proper keywords,
sorting negative keywords, adjusting bids etc.
● Created Infographics with photoshop, solved
image issues in Amazon seller central. Created
cases to Amazon for several issues.
● Created eBay listing template using HTML/CSS
and listed products. Optimize the listing title and
description with proper keywords
● Provided Customer support for the company and
Did light website designs in Wordpress and
shopify platform
A and P Motors — Classified Ad Poster
September 2018 - February 2019
● Designed attractive flyers as per client
requirements with the help of Photoshop and
Canva. Put specific information about the service
on the flyer
● Posted client’s service related ads on various
classified ad posting sites like Craigslist, Indeed
and Offerup.
● Created ad campaigns on Facebook. Set optimized
budget and set target audience for the ads. Created
Facebook post banner with Canva and Photoshop.
PROFESSIONAL SKILLS
Content Creation: Advanced
Keyword Research: Advanced
Product Listing: Advanced
Amazon PPC: Advanced
Amazon FBA: Advanced
Competitor Analysis: Advanced
Amazon EBC: Advanced
Problem Solving: Advanced
Microsoft Office: Advanced
HTML5: Advanced
CSS: Advanced
JavaScript: Intermediate
Node.js: Intermediate
Adobe Photoshop: Intermediate
TOOLS
Office Programs:
● MS Word
● MS Excel
● MS PowerPoint
Graphic Tools:
● Adobe Photoshop
● Canva
● Gimp
Google Programs:
● Google Spreadsheets
● Google Docs
Communication Tools:
● Skype - Advanced
● Slack - Intermediate
● Hangouts - Intermediate
Collaboration Tools:
● Airtable - Beginner
● Dropbox - Advanced
● Google drive - Advanced
● Trello – Intermediate
Keyword Research Tool:
● Helium 10 – Advanced
● Jungle Scout - Advanced
● Keywords Everywhere – Advanced
