Nagarajan Jeyaraman Udupa
(Mob)
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(WhatsApp)
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Skype: nagarajan.udupa
Email:-http://www.linkedin.com/in/nju1968
Key Skills
: Hotel Management:
37 years of hotel management exposure among Carlson Hotels, Inter-Continental Hotel
Group, Wyndham, Sarovar Hotels & Resorts and Jay Pee Hotels including 17 years of
High-Profile assignments at India, Middle East, Africa & CIS. Pursuing entrepreneurship as
Founder and Managing Partner of XENIA Hospitality Concepts since September 2017
engaged in all facets of Hospitality and related fields including Hotels, Resorts,
Restaurants, Cloud Kitchens and Commodities trading.
Total Years of Experience
Experienced in Franchise environments of 3 of the World’s
Top 10 hotel brands for over 14 years.
Expert in Project Completion and launch of operations
Expert in Sales & Marketing and Loyalty Programs.
Expert in Public Relations.
Seasoned in In-flight catering Project development and
Operations.
Seasoned in handling Labor matters and in winding up
Union issues.
Seasoned in Property / Land acquisition and Due Diligence.
Proficient in Budgeting in Uniform System of Accounting
(USA), Budget Control and Financial analysis.
Expert in F&B outlet launch, menu development, Standard
Operations and Cost Control.
Proficient in Mystery shopping concept.
Proficient in SPA & Wellness solutions/ services.
Seasoned in Equity Fund Raising.
Proficient in owner representation in franchise environment.
Proficient in Brand building and marketing.
Successful @ Start-up launch & Entrepreneurship.
: 39 years
Education
CHA: Certified Hotel administrator by Educational Institute of American Hotels & Lodging
Association,- and-.
B.A : (Modern History of the world / Political Science) from Delhi University - in 1992.
Other Qualification(s)/ Certification(s)/ Programme(s) Attended
EPP: Effective Personal Productivity, a Professional Development course for Leadership
through Self-Efficiency by M/s LMI International, Waco, Texas.
Holidex: Yield Management Course by M/s Holiday Inn worldwide.
Life Saver Certification by M/s USHA Fire systems at GRT Grand Days Chennai.
Certification from Board of Technical Education, Tamil Nadu, India on Hotel Reception
Bookkeeping.
Summary of Skills and Experience
39 years of work experience in 4 / 5 Star hotels including International brands such as
Carlson Rezidor hotel group, Intercontinental Hotel Group, Sarovar hotels India and
Wyndham worldwide across India and overseas. Also, have 17 years exposure to senior
management assignments in India, UAE, Africa and CIS countries. Apart from Operations
have been involved in 12 hotel / resort projects and 8 pre-openings and Two Management
take over / turn around assignments in my career. Have also been involved in owner
representation with Starwood and Banyan Tree for the units at Georgia (CIS) and UAE
respectively while being the General Manager, Alhamra Hotels Management EST, UAE.
Pioneered Food Partnerships since September 2017, Ghost Kitchens, Developed 15 F&B
brands & growing.
Work Experience
September 2017 – Still.
Founder & Managing Partner – XENIA Hospitality Concepts
Since start up we are into Food partnerships, Cloud and Ghost Kitchens, F&B E
Commerce, Revenue Management, Co-working Café’s, Consulting Hotels, Resorts,
Restaurants, Debt Restructuring, Fund Raising, Asset Management Services and
International Trading of Commodities, Materials and Machinery.
May 2016 – August 2017
General Manager - Sarovar Hotels India. Juba, South Sudan, East Africa.
Reporting to the Managing Director was directly responsible for Owner relations and the
Operations of the hotel Panorama Sarovar Portico, with P&L responsibility.
August 2014 - April 2016
General Manager – Carlson Rezidor Hotel Group. Bengaluru. India.
Reporting to the Sr. Vice President Operations was directly responsible for Owner relations
and the Operations of the hotel Country Inn and Suites by Carlson, Hebbal, Bengaluru
with P&L responsibility.
November 2012 – January 2014
General Manager - Chancery Hotels, Bangalore.
Reporting to the Chairman and Board of Directors was directly responsible for the
operations of The Chancery Pavilion, The Chancery Cafe and co-ordinate the two medium
size hotel projects in pipeline. Also involved in revival management of the aging unit The
Chancery Pavilion.
June 2010 - September 2012
Vice President
Sagar Ratna Restaurants Private ltd.
Reporting to the Chairman & Board of Directors was directly responsible for the Hotel
division and for the expansion activities of the group in south India. Was also involved in
company matters on advisory role for strategic issues including operations and critical
analysis for the various business interests of the company.
January 2008 – May 2010
Chief Operating Officer
Surya Samudra Hospitality Ventures, Bangalore, India.
Reporting to the Board of Directors was responsible for the supervision of the Unit
Operations, Projects under construction. Also responsible for development of Product
definition, branding for the resorts and identification of SPA/Healthfarm Associate for the
company.
April 2005 – December 2007
General Manager, Al Hamra Hotels Management EST, UAE.
Reporting to the Chairman was responsible for the day-to-day operations of Khatt Springs
Hotel & SPA, Al Hamra Fort Hotel & Beach Resort and Al Hamra Town Houses. Additionally
responsible to assist the Chairman in various Hotel & Tourism projects under development
at UAE and in Europe, Asia, Middle East and Africa including Owner representation and
Project Management. Further was also responsible for the Brand development of the Al
Hamra Hotels and RAK (Ras al Khaimah) as a Tourism Destination.
March 2002 – March 2005
General Manager
Sarovar Hotels India.
Reporting to the Executive Director was directly responsible for Owner relations and the
Operations of the hotel The Muthoot Plaza, Trivandrum with P&L responsibility.
May 1998 - February 2002
Regional General Manager
Cendant Corporation. (Wyndham)
Front office Manager of GRT Grand Days May 1998 to March 2000, General Manager of
Days India International from April 2000 to March 2001 and from April 2001- February
2002 as General Manager of Abhay Days Hotel along with additional Regional
Responsibility to oversee operations of Udaipur, Lalnivas-Phalodi & Project work of KK
Royal Days-Jaipur.
October 1989 - April 1998
Front Office Manager
Holiday Inn Worldwide (Intercontinental Hotel Group)
Shift in Charge (Supervisor) at Holiday Inn Crowne Plaza, New Delhi from October 1989
to August 1992. Lobby Manager at Holiday Inn Krishna, Hyderabad, from September
1992 to March 1996. Assistant Front Office Manager at Holiday Inn Krishna, Hyderabad
from April 1996 to March 1997 and Front Office Manager at Holiday Inn Krishna,
Hyderabad from April 1997 to April 1998.
November 1987 - October 1989
Sr. Front Office Assistant
Jaypee Hotels.
April 1987 - October 1987
Front Office Assistant
Hans Plaza, New Delhi:
June 1986 - March 1987
Hotel Mass, Pondicherry.
Receptionist & Telephone Operator.
December 1985 - January 1986
Hotel Luciya Continental, Trivandrum.
Industrial Exposure Trainee.
IT Skills
Operating System: Windows. Access, Word, Excel, PowerPoint, PDF & Autocad.
Hotel Software : Multi-property Opera by M/s Micros Fidelio, Fortune by M/s IDS and
COBOL based software by M/s ERA and Wang Hotel Software in late nighties.
Personal:
DOB: May 20, 1968
AGE & MARITAL STATUS: 56 years, Married with Two Grown up Children.
