Nafisa Priscilla Mtolo

EDUCATION BURNWOOD SECONDARY SCHOOL Grade 12(Matric) - 2009 DAMELIN DURBAN CITY Diploma in Travel & Tourism - 2014 NAFISA PRISCILLA MTOLO WORK EXPERIENCE SPANDEEZ WHOLESALE - Store Manager 2019 - 2023 - -/- - - - Analyse and interpret trends to facilitate planning Undertake store administration duties such as managing store budget and updating financial records Monitor inventory levels and order new stock Respond to customer complaints and concerns in a professional manner Provide reports to Director Keeping track of stock and orders Ensure standards for quality, customer service, health and safety are met Organise special promotions, displays and events Initiate change to improve the business www.linkedin.com/in/nafisa-mtolo FIRST WORLD TRADE Administrative Assistant- Crouch Road Unit 58 Silverstone Sydenham Durban 4091 - Driver’s License – Code 10 LANGUAGES ❖ ❖ ❖ Isizulu English IsiXhosa - Oversee the reception are, including welcoming visitors and responding to telephone and in –person requests for information Disperse incoming mail to correct recipients throughout the office Make copies, send faxes, and handle all outgoing correspondence Collate reports and correspondence from traders needing to gain access to the building Welcome visitors including VIPs, traders and interview candidates Coordinate inventory orders, office supplies and travel arrangements/appointment for management Create and update records and files Supervise administrative and divide responsibilities to ensure performance Coordinate office activities and operations to ensure efficiency and compliance with company policies Support budgeting and bookkeeping procedures. Assist colleagues when needed SKILLS/COMPETENCIES ❖ ❖ ❖ ❖ ❖ ❖ ❖ ❖ ❖ ❖ ❖ MS Word, Excel, PowerPoint, Microsoft Outlook and Internet Interpersonal and communication skills Time Management Planning, organizing and decision making Customer Service Team player Grasp information easily Excellent customer service Documentation Self- starter Use own initiative MOSES MABHIDA STADIUM Guest Relations Officer 2015 -2017 - - REFERENCE ❖ ❖ ❖ Cherine De Becker Director (Spandeez Wholesale) Cell:- Arthur Director (First World Trade) Tel:- Email:-Mdumiseni khanyile Supervisor (Moses Mabhida Stadium) Tel: - Cell:- Email:-Email:- - Render comprehensive and accurate tourist information services about Durban and South Africa as whole. Ensuring visitors are fully informed about the tourism offering within the city and South Africa. Handling tourist enquiries in a professional and excellent customer service manner through face-to-face and virtual interaction advising tourists/visitors on available regional and national tourism products such as accommodation, activities and attractions. Hosting stadium Adventure Walks and Tours according to the approved schedule. Operate and host Sky Car trips according to approved schedule Conduct organized Tours and offering specialist knowledge. Monitoring visitors’ activities to ensure compliance with regulations and safety practices. Conducting video presentations for schools and general tour groups. Prompt response to telephone calls and emails - recording of client history and follow-through on all queries regarding tour bookings. Operating a variety of standard office machines, including PC and computer software, telephone systems, shredding machine, and photocopy machine Assisting and participating in project team activities, promotions, marketing activities, meetings and training Providing administrative services to the Manager and other staff. CRESCENT SELF CATERING BnB Receptionist (In-service Training) 2014 -2014 - ❖ Nasreen Asmal Office Manager Cell:- - ❖ Nazlene Richard Supervisor (Islamic guidance) Tel: - - Undertaking general office duties, including correspondence, emails, filing and switchboard, to ensure the smooth running of the reception area Maintain an adequate inventory of B&B supplies Check-in and check-out guest and providing concierge service Coordinate the repair and maintenance of the B&B equipment Building a good rapport with all guests and resole any complaints/issues quickly to maintain high quality customer service Monitor the use of supplies and equipment Ensuring that all reservations and cancellations are processed efficiently Keeping up to date with room prices and special offers to provide accurate information to guests Administering all routes of reservation to ensure that bookings are recorded accurately ISLAMIC GUIDANCE Voluntary work Ongoing - Fundraising Community service