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Nafay Pervez-
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linkedin.com/in/nafaypervez
SUMMARY
Operations & Strategy professional with 3 years of experience in leading operational initiatives, setting strategies,
and streamlining processes. Proven ability to drive growth and efficiency through data analysis, problem-solving,
and creative solutions. Experienced in developing and executing strategies to ensure business goals are achieved.
EXPERIENCE
Lead - Operations & Strategy
BIGO
January 2022 - Present
• Headed the South Asian Region, looking over six countries and assessed new development projects generating
over $1.8 M in revenue.
• Collaborated with executives to develop and implement strategies to improve operational efficiency and decrease
overhead costs by 15%.
• Spearheaded the design and streamlining of live-streaming processes, resulting in 17% increase in customer
satisfaction.
Operations Specialist
BIGO
July 2021 - January 2022
• Defined and maintained the overall influencer relations strategy.
• Achieved 6.7% growth in terms of revenue by data-driven decision making and creating new in-app events to
grow and maintain healthy KPI's.
• Developed innovative processes to support influencer relations, resulting in a 13% increase in engagement rate.
• Collaborated closely with teams in Middle East, APAC & South Asia to promote campaigns and creator profiles and
produce featured content.
Key Accounts Manager
Delivery Hero
April 2020 - July 2021
• Launched foodpanda in more than 3 cities and successfully managed inventory of 200+ clients including
restaurants, homechefs, and shops.
• Leveraged customer relationships to increase sales revenue by 27%, negotiated contracts to reduce costs by 20%
and increased profit margins to 35%.
• Successfully managed to keep vendor and order cancellation lower than 1%.
• Created and presented portfolios of growth, pointing out key trends.
EDUCATION
Masters of Science in Operations & Supply Chain Management.
National University of Science & Technology • Islamabad, Pakistan • 2022
Bachelor of Business Administration
Bahria University • Islamabad, Pakistan • 2018
SKILLS
Salesforce, SQL, Tableau, MS Office
Adaptibility, Communication, Leadership.
