Nadja Patricia Garcia

NADJA PATRICIA GARCIA H O T E L & T O U R I S M I N D U S T R Y | C U S T O M E R A D M I N I S T R A T I O N J O B S S E R V I C E SKILLS        Experience with two kinds of Property Management System (PMS) Software ( Fortune IDS and Opera ) Experience handling Booking Extranets (Booking.com, Agoda, Expedia, etc.) Excellent at Conflict Management & Resolution Microsoft Office – PowerPoint, Publisher, Word & Excel Adobe Creative Cloud – Photoshop, Lightroom & Illustrator Layout Designs & Photography 60 + WPM Typist OVERVIEW PROFESSIONAL EXPERIENCE Front Office Associate / Reservation Agent | Mercure Grand Hotel Seef Bahrain | October 2014 – February 2016      Take and confirm reservations over phone, email, OTA, Hotel website and in person, ensuring no reservation overlaps or hotel over-booking Trained new front office staffs in using PMS software, room inspection, providing guest services, and confirming online room reservation services Maintained a 95% customer satisfaction over a year, a covering categories such as friendliness, efficiency, helpfulness, and knowledge ability Balance daily amounts in cash, credit card and city ledgers at end of shift and create reports to ensure accurate accounting of all transactions Manage Business Correspondence for record keeping and Group Bookings in order to have a smooth transaction Experienced hospitality worker (5+ years) with a study of BS in Hotel Restaurant and Management. Proven ability to run a hotel Front Office and Reservation Department accommodating corporate accounts from Sales & Marketing team & Banquet Coordinator, keep customers satisfied, and resolve conflicts in a professional manner. Responsible, knowledgeable, flexible, thirst for knowledge and technically savvy, the perfect candidate in your respected company. - - Front Office Associate | Paragon Hotel, Abu Dhabi & Dubai | March 2012 – January 2014    Greet and register guests in a 200+ room hotel using a Property Management (PMS) Software, memorizing faces and names to ensure personalized service throughout guest stays Balance daily amounts in cash, credit card and city ledgers at end of shift and create reports to ensure accurate accounting of all transactions Refer and report customer inquiries and complaints to the appropriate departments, and offered free items and services to dissatisfied customers EDUCATION BS Hotel Restaurant & Management |University of the Cordilleras | Baguio City, Philippines  College Undergraduate Philippines NOTABLE STUFF Operating and managing all departments for our family business with Funeral Services. Handling and monitoring 5+ staff and other vendors in a professional and friendly manner that I develop with my professional experience providing leadership to proper execute all phases of our services for a quality service.