Nadiyah Majeed- |- | Linkedin.com /in/nadiyah-majeed | Atlanta, GA
Analytical and process-focused professional with 5+ years of experience leading operations and process improvement initiatives, backed by over a decade in the legal industry. Proven track record of streamlining workflows, automating systems, and using data-driven insights to inform strategic decisions. Adept in stakeholder collaboration, requirements gathering, and reporting. Skilled in SQL, Power BI, and Excel with a strong foundation in Lean, Six Sigma, and Agile methodologies. Currently pursuing advanced data analytics skills to transition into a Business Analytics role.
AREAS OF EXPERTISE
Business Process Optimization | Data Analysis & Reporting | Workflow Automation | Agile/Scrum/SAFe Methodologies | Business Requirements Gathering | SQL | Power BI | Excel (Pivot Tables, Dashboards) | KPI & Metrics Development | Legal Operations & Compliance | Cross-Functional Collaboration | Stakeholder Engagement | SOP & Process Documentation | Change & Continuous Improvement
TECHNICAL SKILLS
Jira | SQL | Salesforce | Power BI | Pivot Tables | Microsoft Office Suite | Google Suite | Caseaware | Perfect Practice
PROFESSIONAL EXPERIENCE
Operations Lead | 01/2019 - Present
McMichael Taylor Gray | Atlanta, GA
• Spearheaded a multi-divisional operations system redesign, improving workflow efficiency and interdepartmental collaboration across state lines.
• Automated key intake and processing workflows, reducing manual errors and increasing productivity by 20%.
• Designed KPI/OKR dashboards and reporting structures to monitor workflow efficiency and drive data-backed decision-making.
• Partnered with stakeholders to define business requirements and ensure system and process alignment with business goals.
• Conducted data analysis on departmental output to identify performance gaps and implemented solutions to support growth and compliance.
• Authored and standardized SOPs to ensure consistent service delivery and operational accuracy.
National Supervisor | 01/2016 - 06/2018
Aldridge Pite LLP | Atlanta, GA
• Managed nationwide legal intake operations, overseeing 2,500+ monthly files and driving seamless cross-functional coordination.
• Built and implemented metric-based reporting systems to track team performance, improving turnaround by 15%.
• Developed SOPs to standardize intake and processing workflows, increasing process efficiency and training clarity.
• Trained and mentored staff to optimize productivity, accuracy, and internal career development.
Supervisor | 03/2014 - 01/2016
Aldridge Pite LLP | Atlanta, GA
• Oversaw high-volume foreclosure operations and introduced process improvements that cut turnaround times by 25%.
• Used data to identify communication breakdowns, implementing cross-departmental collaboration strategies to improve case movement.
• Ensured compliance with federal guidelines (FHA, VA, Fannie Mae, Freddie Mac) in legal processing.
• Researched title issues and resolved documentation errors, improving legal case accuracy and cycle time.
CERTIFICATIONS
Certified SAFe® 6 Product Owner/Product Manager | Scaled Agile | 12/2023
Certified Scrum Product Owner | Scrum Alliance | 12/2023
Six Sigma Green Belt
EDUCATION
Bachelor of Science in Physics, Minor in Mathematics, 2006
Dillard University – New Orleans, LA
Graduated with Honors | Class of 2006 | GPA: 3.79
