Nadisha Jones

NJ NADISHA JONES Saint Elizabeth, Jamaica- |- OBJECTIVE A dedicated, versatile, skilled and intrinsically motivated individual with the talent to develop and foster the advancement of any company, with 3 +years of customer service experience. An expert in problem solving, administrative work, and providing the best support. Able to reduce managerial staff workloads and boost productivity. Demonstrated efficiency with the capacity to pick up and use any computer program or filing system rapidly, while having the aptitude to remain unflustered and work at own initiative where the need arises or as directed. SKILLS Great communication skills Empathy Leadership and Teamwork Ability to work under pressure Ability to organize own work Active listening Task prioritization Time Management Critical thinking ACCOMPLISHMENTS Most Outstanding Student Southeast College Award for the top student of the year. Award for top Agent of the month of April, May and June CLUBS & SOCIETIES Business Management Club- Sports Club Lacovia High School- REFERENCES Available Upon Request EXPERIENCE Customer Service Representative/Virtual Assistant Brooks & Brooks Insurance Agency (work from home) 2024 Roles and Responsibilities: Assists clients with account issues Collect client health insurance payment Send client ID card Calendar management Schedule meetings inbound and outbound calls. Data entry Citation Management Content Creation Virtual Assistant service Website monitoring. Customer Service Representative/Virtual Assistant Excel CSR- Roles and Responsibilities: Assists clients with account issues Collect client health insurance payment Build website Calendar management Schedule meetings inbound and outbound calls. Data entry Citation Management Content Creation Virtual Assistant service Website monitoring. Customer Service Associate Agent Sutherland Global Solution, Mandeville, Manchester 2022 Roles and Responsibilities: Here’s a shorter version of your roles and responsibilities in bullet points: Identified sales opportunities and increased customer retention. Logged and processed incoming calls into the CSR system. Forwarded and escalated inquiries to relevant departments. Updated customer information as needed. Resolved customer inquiries via phone, walk-ins, mail, fax, and email. Delivered exceptional customer service. Scheduled callbacks for customers when required. Attended training to enhance product knowledge and customer service skills. EDUCATION Business Management Level 3 Diploma Level three (3) Diploma in Practical Nursing South-East College, Junction, St: Elizabeth- High School Diploma Lacovia High School/Sixth Form- Nurse Assistant WellCare Medical Center, St Elizabeth 2021 Roles and Responsibilities: Assist patients by checking their vital signs daily. Create a patient file/data entry. Administered medications and covid testing Trainer/Brand Ambassador OMG Business Solution (work from home) 2020 – 2021 Roles and Responsibilities: Promote and advertise products and services. Trained new clients on how to build their small businesses. Schedule meetings for both members of staff and customers. Target sales and help to build a client base. Customer Service Representative Levon Technology (Summer Job) 2019 Roles and Responsibilities: Assisted over 30 customers daily with buying experience to increase customer satisfaction ratings of 90% Keep the front check out area clean and organized for efficient service. Enhanced customer service experience by acting quickly and applying appropriate resolutions for common problems. Stayed current on available products, store promotion and customer service policies.