NADINE THERESE HILIG APARILLA
CUSTOMER SERVICE REPRESENTATIVE
Purok 6, Banacud, Magallanes Sorsogon, Philippines |-| -
SUMMARY
I am a dedicated professional with strong organization and time management skills, adept at balancing
multiple tasks efficiently. My adaptability and flexibility allow me to excel in dynamic environments, ensuring
seamless integration into various roles and teams. With a proven track record in fostering effective
interpersonal communication, I thrive in collaborative settings and contribute positively to team objectives. I
am committed to delivering high-quality results and continuously enhancing my skill set to meet evolving
challenges in the workplace.
SKILLS
Professional Ethics
Team Colalaboration
Time Management
Interpersonal Communication
Digital Skills/Computer Literate
Adaptability and Flexibility
Problem Solving
Patience and Empathy
Accountability and Optimism
PROFESSIONAL EXPERIENCE
Customer Service Phone and Chat Associate
Oct 2024 - April 2025
Provide comprehensive support to customers via phone and chat for inquiries related to travel bookings,
cancellations, changes, and any related travel services
Handle customer complaints and concerns effectively, aiming for prompt resolution while ensuring
customer satisfaction.
Deliver clear and professional communication while engaging with customers, ensuring a responsive and
friendly tone.
Pre-Service Teacher
Oct 2023 - Mar 2024
Create a positive and respectful learning environment, manage student behavior, and establish routines.
Delivering lessons, engaging students, and providing feedback.
Adhere to school rules, procedures, and expectations, demonstrating professionalism and respect for the
school community.
EDUCATION
McKinsey Academy
Jan 2025 - June 2025
McKinsey Forward Program
Course includes: Adaptability and Resilience, Problem Solving, Communicating for Impact, Relationships
and Well-Being, Digital Toolkit: Navigating the Modern Digital Landscape.
Bachelor of Special Needs Education
Sept 2019 - June 2024
Sorsogon State University
Focuses on the knowledge and skills to teach and support students with disability.
ADDITIONAL INFORMATION
Languages: English and Filipino
Certifications: Licensed Professional Teacher (LET), Civil Service Professional (CSC), TEFL Certificate
Awards/Activities: Top 1 Consultant for the Month of January to April 2025
