Nadine Seballos

CHRISTIA NADINE F. SEBALLOS A: BF Homes, Las Piñas City E: - M: - Disciplined in data analysis, information processing, supply chain practices, systematic research, sales distribution, and practices in industrial management due to my formal education in Export Management, integrated with skills in customer profiling, creative brainstorming, and detail precision gathered from a prior background in Architecture. Having collaborated with various character profiles – from service staff, logistic crews, external vendors, to franchise and company owners – this merge of contrasting skills has been my backbone in ensuring my projects are executed on time, in budget, with exceeding expectations – from store openings, marketing overhauls, new store developments, process improvement campaigns, and employee trainings. KEY SKILLS & CORE COMPETENCIES       Microsoft Office Google Docs, Sheets & Slides Adobe Photoshop and Premiere Pro Mix Media Production POS G-ERP, BQMS, and SAP      Purchasing, Inventory & Distribution Management Project Management Financial Accounting Data Gathering, Analysis, Reporting Quality and Performance Audit       Customer Service Orientation Client Relationships & Retention Team Leadership Coaching & Mentoring Problem-solving Stress Tolerance PROFESSIONAL EXPERIENCE RESTAURANT MANAGER, WINNING RECIPEZ FOOD VENTURES INC. (VIA MARE FRANCHISE) (OCT 2019 – JUNE 2019) Reported directly to and assisted the Owner and President with the strategic, financial, and operational management of the restaurant, particularly as it relates to oversight of the operational departments within Admin, Kitchen and Service Divisions on a daily basis, coordinates with the Head Office Admin and Commissary, Accounting, Mall Admin, and Suppliers, and collaborates with Service Providers and Business Partners. Oversee quality controls; budget management; safety compliance; and the recruitment, scheduling and performance of 30 restaurant team members with the objective of producing good, efficient and profitable food and beverage service to ensure the smooth flow of restaurant operations                Collaborated with President, GM, and corporate representatives to plan and execute major construction of the restaurant and installation of new, modern equipment that increased efficiency. Performed facility walk-throughs to assess cleanliness and preparedness at beginning and end of shifts. Completed restaurant opening and closing procedures and managed daily deposits. Oversight employee work in front and back of house to ensure compliance with company policies, regulations, and food safety guidelines. Created social media presence to improve marketing and develop customer outreach strategies. Awarded top up-selling servers for maintaining high sales. Optimized profits with proactive control of employee workloads, vendor costs, and food waste. Built detailed reports for accurate sales forecasting. Reduced employee turnover 80% through relationship building. Administered payroll, completed all paperwork, and wrote schedules. Negotiated vendor contracts and controlled inventory costs. Produced monthly reports detailing sales trends and forecasts. Assisted in evaluating business tactics by keeping detailed and organized financial records, addressing supplier invoices and other materials. Increased customer satisfaction through checking on customers throughout the dining service, answering questions and coming up with solutions to customer-related issues. Improved efficiency, sequence of service, order expediting and table-turn times in all dining outlets to achieve a 20% gain in daily covers served with zero additional labor or overhead costs. FRANCHISE OPERATIONS & MARKETING ASSOCIATE, VIA MARE CORPORATION (OCT 2018 – SEP 2019) Reported directly to the General Manager & Franchise Manager, coordinates with the franchise owners and managers, and collaborates with the following departments: Marketing, Human Resources, Commissary, Accounting, Operations. Managed Franchisees: Six outlets | Franchise Opened: Two KEY SPECIAL PROJECTS     Process Development: Outlet-Wide Mystery Guest Audit, at 46% less cost, Resulted: implementation of first Food & Service Standardization Training, eventually integrated as standard company process. First Corporate Outlet Thanksgiving Party: 200 attendees at 35% less estimated cost. Indirectly introduced ad hoc management techniques to team, currently used as standard tools. Service Manual: Reviewed end to end processes, enabling the identification of process and training gaps. Established Employee On-Boarding Trainings: Collaborated with Marketing to create 5-Day In Depth On Boarding Training. Resulted as standard process and paved the hiring of a Training Officer. STORE DEVELOPMENT: CONSTRUCTION, HUMAN RESOURCES   Closely collaborated with Franchise Owner across departments (Construction, suppliers, HR, Marketing) for pre to post opening deliverables. Created & executed Expense & Damage Offset Plans for construction delays and manpower concerns. FRANCHISE MARKETING      Active member in “Visionnaires Team” for new brand development projects. Centralized and acted as point person for all Marketing requests, and concerns. Ensured 100% compliance in Franchise’ Marketing collaterals guidelines & activity KPIs. Created Marketing initiatives for Low Selling outlets. Result: Ave. + 8% / month Created inventory & logistics process for Marketing. Result: 100% on-time delivery of collaterals & 100% accuracy in accounting charge FRANCHISE MANAGEMENT     Quality Audit & Documentation: Ensured compliance of Product & Service Standards, Commissary Deliverables Business Operations: Enforced Monthly “Check In” meetings with Franchise Managers, versus previous bi-annual meeting Employee Relations: Collaborated with HR and owners in recruitment, interviews, and evaluation. Resulted in: Revised Job Description, Enhanced Training Plan, In-Store Immersion Guidelines, Immersion KPI Assessment, Training Payscale Guidelines Accounts Payable: Alignment of all Franchise payables and contract stipulations. Updated 15 year old Franchise contract. RETAIL MARKETING ASSISTANT, SAMSUNG ELECTRONICS PHILIPPINES CORP. (SL TEMPS INC.) (JAN 2018 – JUL 2018)      Managed Financial & Procurement statuses via SAP and BQMS Checked products’ landed cost and availability via SAP Interacted with local and international suppliers for Invoices and Purchase Orders Collaborated with stakeholders (managers, dealers, consignees) for procurement concerns and updates Created report presentations for new projects / SKU assortments, including monthly budget computation SUPPLY CHAIN INTERN, ECOLAB PHILIPPINES, INC.     (MAY 2017 – AUG 2017) Managed Accounting & Receiving status inquiries Disseminated copies to partner companies and payroll division Processed Purchase Order Administrative support: filing requirements, answering phone calls, fax, photocopy EDUCATIONAL ATTAINMENT Bachelor of Science in Business Administration - Major in Export Management DE LA SALLE – COLLEGE OF SAINT BENILDE Research Conducted Awards “A Market Feasibility Study in Exporting of Anu Eyewear (Spectacles made of Coconut Sheaths) to India” Dean’s Lister EXTRA CURRICULAR RESPONSIBILITIES Membership Head Creative Head Creative Committee Benilde Red Cross Youth Council Greenergy Export Management Society 2016 - - - 2017 2014 - 2017