NADIA NIEVA
CUSTOMER SERVICE
REPRESENTATIVE
C O N T A C T
+--
P R O F I L E
I’m a detail-oriented person with 3+ years of experience working as a
customer service representative, under the highest standards. I like creating
better and personalized, experiences for clients, and also enjoy working in
dynamic, multinational and multicultural environments.
Cordoba, Argentina
/nadia-nieva
E D U C A T I O N
2021 - 2033
MARIANO MORENO INSTITUTE
BA of Hospitality
Management
2019
INSTITUTE OF CUSTOMER SERVICE UK
Certificate of Customer
Service
S K I L L S
Excellent organisational skills
Good time management
Discretion and sensitivity
WO R K E X P E R I E N C E
NH Hotels
Receptionist (Apprenticeship)
MAY 2023- JUN 2023
Provided concierge services, such as booking theatre tickets.
arranging travel and providing information about local amenities and
attractions.
Responded to requests for help and information.
Answered phones from prospective customers and guests, taking
messages and delivering them.
Check-in and check-out of guests.
Mariano Moreno Institute
Customer service -Receptionist
Aug 2021 - Dec 2022
Greeted guests and responding to their inquiries, requests, and issues
in a timely and efficient manner to resolve guest concerns.
Provided advise, information and assistance to callers, and attempt to
resolve all enquires on first contact with the caller
Sent emails to clients to answer enquiries, taking ownership of all calls
and requires answered.
Reviewed items of note to determine what needed to be
communicated to staff of subsequent shifts.
Active listening
Problem-solving abilities
Knowledge in digital MKT
Knowledge in community
manager
Knowledge in graphic design
L A N G U A G E S
English
Spanish
Cunard Cruise Line
Customer Service
2024 - 2025
Built customer loyalty by leveraging interpersonal skills and offering
top customer service.
Attracted potential customers by answering questions and
suggesting information about other products and services.
Resolved customer issues by clarifying the customer's complaint by
determining the cause of the problem, explaining the best solution to
solve it and following up to ensure resolution.
Drew from knowledge of various cultures to make international guests
feel welcome.
Delivered personalized service, anticipating guest needs.
