Nadia Mamone

 NADIA MAMONE Av. Montes de Oca 1034, dpto 7B Barracas, CABA, 1270 Argentina (054)-- Professional Experience HY CITE SRL, argentina Verifications Supervisor, July 2015 – Present Supervise and coordinate a team of 10-13 people responsible for verifying information on customer contracts in United States, Brazil and Argentina so that Credit Processors have enough information to approve or deny the credit application. Monitor and evaluate calls to ensure an excellent level of Customer Service Create and manage daily and monthly reports to keep track of the Department and their team members performance to assure a good level of productivity. Involved in the Selection process of new personnel as well as their training. Organize monthly team meetings, up trainings and contests to keep team members motivated at all times. hy cite srl, argentina Verifications agent, December 2009 – July 2015 Responsible for verifying information on customer contracts in United States and Argentina so that Credit Processors have enough information to approve or deny the credit application. Review all documents in the credit applications to make sure information is properly entered in the system. Detect, report and fix any error made by the Data Entry Department. Verify employment status on new customers through phone calls made to their employers. Verify all customers orders, welcome new customer to the company and answer any questions regarding the products or their credit applications with an excellent level of Customer Service. MEDIA PRO COM, argentina Freelance translator, January 2016 – October 2017 Translate and subtitle episodes from tv shows and movies. Languages: English to Spanish – Spanish to Spanish FREELANCE TRANSLATOR English-Spanish translation, July 2008 – Present Translate documents/audio English-Spanish. All kind of content. Education Sagrada Familia Institute, Argentina. High School, December 2001 Graduated. Additional Skills Bilingual in Spanish and English Intermediate Portuguese Currently studying Russian