Nadia Haroun

Nadia Yusuph Professional summary Experienced Digital marketing professional over one year of expertise in social media management, branding and creating tailored strategy across all social platforms. Also, very good with hospitality industry, highly motivated, result driven and detail oriented with a polite and professional manner in dealing with customers. Personal Details Skill Highlights - Mbezi beach, Dar – Es Salaam -Nationality : Tanzanian Languages: Fluent in English, Swahili and moderate in French Availability: Immediately           Detail and result oriented Creative design and writer Media communications Complex problem solver Innovative Service-focused Strong interpersonal & customer service skills Enthusiast to learn Outgoing with excellent selling skills Proficient in Microsoft suite Education Hobbies        Creative writing Tech enthusiast Client servicing Reading Psychology books Travelling Photography Internet browsing • 2015 – 2016 Diploma in business administration and human resources management. • 2012 – 2013 Certificate in business administration. • 2009 – 2010 Diploma in French language. • 2008 – 2011 Certificate in Secondary education. • 2001 – 2007 Certificate in primary school education. Professional experience October 2020 to Present Social Media Manager - GoLive Africa, Dar es Salaam. • • • • • Developed and implemented new marketing and communication solutions and served as a company representative when needed. Planned and coordinated successful corporate meetings and developed presentations for related on-site and off-site meetings. Designed and executed social media strategy across 100k followers on Instagram, Facebook, LinkedIn and twitter. Contributed to brand community by engaging with followers online and reduced customer support requests by 8% through engaging with customers online whenever they needed assistance Streamlined reporting of social media KPI’s. April 2018 to June 2020 Assistant guest relation personnel - Zanzibar Sunrise at Bandas.       Promoted positive guest relations to all individuals approaching the front desk which resulted to converting 50% of walk-in customers to clients by engaging them in pleasant conversations. Reduced guest’s complaints by 40% through anticipating guest needs and build rapport with customers. Attained 5-star feedback through ensuring outstanding services. Reduced customer support inquires by giving customer’s well detailed information. Cleared the manager’s tasks by performing all doable responsibilities. Increased office organization by introducing efficient filling system and database protocols. January 2017 to December 2017 Sales Associates – Dar free market, Dar es Salaam. • Implemented effective sales strategies that led to achievement of annual sales targets set for the year 2017 • • Maintained and organized presentable merchandise to drive continuous sales. Trained sales team associates in product knowledge selling techniques and product merchandising. • Increased the overall customer base by 60% through demonstration of high-quality customer service and product merchandising. • • Promoted merchandises by engaging with customers about the product. Customer feedback increased by 70% because of helping them locate or recommend products. Balanced the cash register by maintaining an accurate cash drawer. • Short-term projects Night Auditor – Venus Premier Hotel • • • • Balanced credit card transactions and settle cash drawers with an unwavering record of 100% accuracy Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems Produced time sensitive nightly reports to ensure accuracy of all financial information. Assisted with Early checkouts with resulted to speedy and accurate guest servicing. Front desk receptionist - Whitespace Africa • • • Ensured 100% availability of stationery supplies in the office by implementing a new inventory management system. Answered 100+ phone calls per day. Supported the general manager in running operations and ensuring smooth service. References • Director of Belfrics – Mr Aziz Chonya -- • Director of whitespace Africa – Mr Frank geraldm -- • Director of Zanzibar Bandas at Sunrise – Mr Milosz Mpiotrowski --