Nadia Bornel

Nadia Bornel

$8/hr
General Virtual Assistant
Reply rate:
-
Availability:
Hourly ($/hour)
Location:
Lipa City, Batangas, Philippines
Experience:
11 years
NADIA BORNEL VIRTUAL ASSISTANT CUSTOMER SERVICE REPRESENTATIVE Lipa City, Batangas, PHILIPPINES |-|- Linkedin: www.linkedin.com/in/nadia-bornel-virtualassistant SUMMARY Results-driven Virtual Assistant and Logistics Specialist with 14+ years of experience in customer service, email support, logistics coordination, and administrative operations. Highly skilled in utilizing CRM systems, ticketing platforms, and collaboration tools to streamline processes and enhance client satisfaction. Known for a detail-oriented approach, efficient problem-solving, and the ability to thrive in fast-paced remote environments. Proven track record in managing daily workflows, monitoring shipments, and resolving client concerns with precision and professionalism. SKILLS: Technical Tools: MS Office (Word, Excel, Outlook, MS Teams, PowerPoint) Google Workspace (Docs, Sheets, Drive, Forms) CRMs: Salesforce, Siebel, Console, Monday.com TMS (WorldTrak, Alvys, RoseRocket) Communication Tools: Slack, Front email and Zendesk for ticketing. Core Competencies: Customer Support & Conflict Resolution Email & Call Management- Data Entry & Documentation Logistics Coordination & Dispatching- Shipment Tracking & Carrier Communication PROFESSIONAL EXPERIENCE: Vita-Pakt Logistics Logistics Associate / Dispatcher June 2024 - March 2025 Managed daily shipment tracking and coordinated with carriers for timely pickups and deliveries Communicated shipment updates to clients and handled quote requests Sent rate confirmations and ensured accurate documentation in the TMS Resolved delivery issues promptly and provided top-notch customer support OMNI Logistics Operations Agent Aug 2022 - June 2024 Managed customer inquiries, billing concerns, and carrier communications with efficiency. Processed orders using WorldTrak Oversaw daily email correspondence and provided timely shipment updates. Ensured all documentation was completed and submitted within required deadlines. Revelation Vision Lead Generation / Social Media Manager Feb 2023- April 2023 Growing the Instagram and TikTok followers and engagement organically through a follow, like, comment campaign. Monitor social media trends and audience engagement, adjusting content strategy accordingly. Analyze lead generation and social media performance using key metrics (conversion rates, engagement, etc.). NADIA BORNEL VIRTUAL ASSISTANT CUSTOMER SERVICE REPRESENTATIVE Lipa City, Batangas, PHILIPPINES |-|- Linkedin: https://www.linkedin.com/in/nadia-bornel PROFESSIONAL EXPERIENCE: Binance Cryptocurrency Email Support Expert Dec 2021 - July 2022 Amazon Virtual Assistant / Customer Support Jan 2021 - Dec 2021 Verified user identities through ID, document, and facial verification. Managed and categorized support tickets using Zendesk. Addressed high-volume email inquiries with accuracy and professionalism. Resolved account and transaction issues, ensuring a seamless user experience. Provided detailed guidance on platform features and troubleshooting steps. Managed automated chatbot responses to enhance customer engagement. Supported online store optimization through keyword research and SEO strategies. Collaborated with the research team to monitor orders, trends, and performance. Assisted in improving customer satisfaction by addressing inquiries and providing timely solutions. March 2015 - Dec 2020 Telstra Customer Support & Sales Provided customer support via phone, email, and chat for technical issues and account inquiries. Assisted with billing, plan adjustments, and troubleshooting devices and services. Resolved complaints and escalated issues to ensure customer satisfaction. Educated customers on Telstra products, promotions, and services. Oct 2011 - Aug 2014 EGS - TSI - Transworld Systems, Inc Collections Specialist Made outbound calls to collect overdue payments and negotiate settlements. Arranged payment plans and documented outcomes in customer records. Sent follow-up communications to ensure timely payments and maintained accurate records. Resolved customer disputes and provided payment solutions to prevent account escalation. EDUCATION: Bachelor of Science in Hotel and Restaurant Management STI College - Global City, Taguig | 2009 - 2013 REFERENCES: SAMUEL PIZZO - CLIENT ABEL LANDEROS - OPERATIONS MANAGER KATRIN TERCEDO - LOGISTICS SPECIALIST - |- - |-- |-
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