Nadia Bonini
Content Writer/Copywriter Specialized in Technology
Tech Content Writer/Copywriter with over 15 years of extensive experience creating
high-quality, engaging content for leading organizations in the IT industry and
Fortune 500 companies. My unique background as a writer, cybersecurity expert,
and product owner allows me to deliver texts that not only informs but also
captivates and converts. Leveraging SEO best practices, I have a proven ability to
elevate online visibility and engagement, making me the perfect candidate to help
your brand shine in a competitive landscape.
Experience
Contact Information
Nadia Bonini-Website & Portfolio:
https://nadiabonini.wixsite.com/
nadiabonini
LinkedIn:
http://www.linkedin.com/pub/
nadia-bonini/18/955/b3
Core Competencies
Freelance Tech Content Writer/Copywriter
Portugal | 2021 to Present
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Developed high-quality, unique content focused on cybersecurity, software
development, data management, and cryptocurrency for top industry blogs
and websites.
Increased a tech blog traffic sevenfold through strategic content creation
and optimization.
Contributed to leading technology websites and blogs, including
HackerNoon and the SSL Store, enhancing visibility and thought leadership
within the tech community.
Product Owner / Mail Application Security Engineer
1&1 Mail & Media Applications SE | Karlsruhe, Germany | 2014 to 2021
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Created comprehensive technical documentation utilizing Confluence
Atlassian and GIT.
Produced and translated mail security communications and articles in
multiple languages, ensuring clarity and accuracy for a diverse audience.
Conducted in-depth analysis of cyber threats and vulnerabilities, providing
actionable insights to improve product strategy and user safety.
Product owner with a team of 8 people where I promoted an empowered,
self-management, collaborative, multidisciplinary team environment to foster
ownership creativity and innovation.
Created comprehensive functional requirements, managed project planning,
backlog grooming, and implementation.
- Technical Writing, Content
Writing & Documentation
- SEO Content Strategy &
Development
- Cybersecurity & Software
Development Expertise
- Multilingual Communication
(English, Italian, French,
Spanish, and Portuguese)
- Audience Engagement &
Conversion Optimization
- Research & Analysis for
B2B/B2C Content
- Project Management
Tools
Grammarly
Microsoft Office Suite
Linux
Google Suite
GIMP
Canva
EdrawMax
Surfer SEO
Semrush
CMS (e.g., WordPress)
Languages
IT Security Analyst & Content Writer/Translator
Ionos – 1&1 Internet AG | Karlsruhe, Germany | 2011 to 2014
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Authored, translated, and reviewed email security-related materials,
enhancing customer understanding and engagement across four languages.
Bilingual Italian/English
(American & British)
German
French
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Led the translation of technical support communications for the Abuse
Department ensuring alignment with customer needs.
Forensic analysis on Mail Hacking, Phishing, Pharming, Malware, Bots,
Botnets, Viruses, RFI, Trojans, Defacements, Portscanning, Cyber Crimes,
and Hosting.
Customer Complaints Executive & Employee Communication
Representative
Target Group | Newport, UK | 2010 to 2011
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Created and published informative articles in the company newsletter,
fostering better communication within the organization.
Created and managed a wiki for the Customer Complaint Department
improving transparency and efficiency in issues resolution.
Handled customer complaints and investigations in respect of FSA
regulation and TCF for lending and Payment Protection Insurance (PPI).
Customer Satisfaction & IT Communication Program Manager
IBM Deutschland | Stuttgart, Germany | 2008 to 2010
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Designed and managed surveys to gauge employee satisfaction,
contributing to strategic improvements within IT communications.
Facilitated the adoption of collaboration tools through the management of 4
web-based communities, enhancing cross-team communication.
Managed Employee IT Satisfaction and Communications for Europe,
Eastern Europe, Africa, and Russia, reporting to the CIO global IT Advocate
Director in the US.
Led a team of 10 employee IT advocates based in 9 different countries in
Europe.
Supported the CIO European Leads to achieve their employee satisfaction
target driving. improvements actions on IT shared services, operational
excellence, transformation and innovation.
IT Satisfaction, Communication, Network, Infrastructure Program Mgr,
M&A for Europe
IBM Italia S.p.A. | Milan, Italy | 2001 to 2008
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Technical writer (EN - IT), translator, and proofreader of official IT support
documents.
Communication leader for internal IT newsletters and articles.
Organized and coordinated all end-user satisfaction activities within the
internal technical and European support teams.
Internal workstation order and CAPEX management.
Portuguese
Spanish
Education
ITCS "Aldo Moro" Turin - Italy
Diploma in Foreign languages
correspondent (English &
French) and business
administrator
Education First – Edinburgh United Kingdom
English language and culture
course
Volkschochschule Ettlingen Germany
German language C1 level
1&1 Campus – Karlsruhe Germany
German Advanced course,
Business language
Others
Certified Advanced Project
Manager
CSPO Product Owner
Customer Complaints Resolution Owner
IBM UK Ltd. | Greenock, UK | 1999 to 2001
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Managed resolutions for hardware-related complaints, improving customer
satisfaction through effective communication and problem-solving.
Organized on-site engineers' appointments.
UK warranty point of contact for the European team.
Head Cashier & Shop Manager Assistant
Disneyland Resort | Marne-la-Vallée, France | 1993 to 1999
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Supervised cash operations and stock management, demonstrating strong
leadership and operational skills in a high-paced environment.
Responsible for opening and closing activities in the shop of one of the 4
stars hotels in the Resort with a team of over 20 people during peak season.
Cashier supervisor in charge of the operation of tills and pick-ups, refunds,
and exchanges.
