Nader Adel

Nader Adel Age: 32 Batu caves, Selangor, Malaysia 68100 Home Phone: - Cell Phone: - E-mail:- > Overview Independent IT Professional specializing in Vmware Data Center, Enterprise Backup, Windows Server and Storage Area Network (SAN) : l I am an IT professional with over 8 years of experience supporting and implementing technology to improve business processes. l I have experience in the design, planning, implementation, optimization, and troubleshooting of physical and virtual datacenter environments. l I am able to diagnose complex problems and systems to consistently deliver effective solutions. l > Skills l l l l l l l l VMware Certified (vSphere ESXi 6 & 5.5, vCenter Server, vRealize Operations Manager). Enterprise Backup Environment (Commvault and NetApp-SnapProtect). Disaster Recovery Planning, Design, Implementation and Testing. Storage Area Networks (SAN), Network Attached Storage (NAS). Symantec, NetApp, Brocade, SNIA, Dell, IBM (Server Appliances and Storage Solutions). Windows Server 2003, 2008 And 2012 R2 Standard, Enterprise and Datacenter. Microsoft System Center family (SCOM, SCCM, DPM). Microsoft SharePoint Portal Server 2013 Administration. > Experience Content Review Analyst. TikTok project (ByteDance), Malaysia, Kuala Lumpur . Nov 2018 Nov 2019 As a Content Moderation Associate, you will be responsible for analyzing and reviewing user profiles, videos, and textbased content and/or investigating, escalating and resolving issues that are reported by users or flagged by the system. You will use your problem-solving skills to continuously deliver value to the client, while making a large impact on society. Day-to-Day Responsibilities may include, but are not limited to: l Serving as an advocate for the user community. l Investigating and resolving issues regarding content that is reported for account support and/or safety; flag for action, and resolve within agreed upon turnaround times and standards of quality l Responding to user inquiries with high quality, speed, empathy, and accuracy l Understanding and remaining up-to-date with client policies and guidelines; resolve inquires according to defined policies and procedures l Fulfilling base productivity and quality requirements In the context of this role, individuals will be exposed to potentially disturbing content, and need a level of resilience and maturity. l Freelance IT Trainer. Training Centers, Malaysia, Kuala Lumpur . Jul 2015 - Present Instructor for VMware and Microsoft various training courses. l Outsource Technical Specialist (SCCM) for OCBC Bank H.Q. Branch. Zepto Consulting Sdn Bhd, Malaysia, Kuala Lumpur . Jan 2018 - Apr 2018 l Software deployment services resource with hands on (SCCM) Systems Center Configuration Manager experience for pre-made scripts, testing and deployment of Windows based installation packages. l Experience with image creation, application packaging and deployments. l Perform Software distribution and ensure successful deployment to end assets. l Performed thorough checks on the server, to confirm server operations, checked services thorough various logs. l Monitor, Diagnose and remediate server problems thorough various logs. l Technical Analyst - Storage & Systems. Singtel Sdn Bhd, Malaysia, Selangor. Jan 2015 Jun 2015 l Performing Service Desk duties and incident diagnose, remote diagnostics of device Incidents upon receiving alarms, Emails in a Managed Hosting Services, Hardware & OS and Windows Server, Microsoft SQL and Exchange, Oracle and SharePoint. l Systems Administration and routine maintenance of Virtualization and Storage platforms but not limited to the following: VMware ESX, vSphere and vCloud director, Microsoft Hyper V, EMC products, NetApp products. l Daily Backup Checks troubleshoots for Enterprise Backup Environments using Commvault and NetApp-SnapProtect, SharePoint server backup.. l Command View TL (CVTL) for HP StorageWorks MSL8048 Tape Library with LTO-5 including Weekly Tape Swap. l NetApp OnCommand System Manager for monitoring SharePoint server backup. l Daily Servers Checks: Analyzing e-mail reports errors & troubleshoot, logging incidents or service requests and updating tickets or configuration item (CI) in Incident Management System. l Handle Proactive Event Management (Managing Alarm/Event Management Platform) HPOVO, validating events, Add and remove devices as needed to monitoring and reporting tools. l VMware Updates (Patching): Check & analyzing new patches update and provide impact analysis to proceed for patching with customer approval. l Cisco UCS C-Series Rack Servers (CIMC Patching): Firmware and Bios upgrade. l Supporting other teams as and when necessary or directed by management Completion of daily, weekly and monthly checks. Escalation of unresolved incidents promptly to the on shore team in Australia. l Outsource Field Engineer for MAYBANK H.Q. Branch. CTC Global Sdn Bhd, Malaysia, Kuala Lumpur . Dec 2013 - Apr 2014 l Perform System Migration From Windows XP To Windows 7 With AD & Networking Configurations TCP/IP, DNS, WINS & Domain. l Perform Software Migration From Lotus Notes To Microsoft Outlook. l Perform Data Collection for BackUp & Restore, Guaranteeing Success User Migration Process. l Provide On On-Site Support for Desktop Hardware, Desktop Applications, Emails, Printer and Network Related Issues. l Install, De-Install, Configure and Support MS Windows OS, MS Windows Applications and Others User's Application. l Perform On-Site Break/Fix Problem Troubleshooting and Resolution, Hardware and Software Moves, Adds and Changes. l Perform Preventive Maintenance and Invoke Problem Escalation Process to Next Level of Support. l Systems Engineer. Middle East Network Solutions - IP Magix, Egypt, Cairo. Jun 2013 Sep 2013 l Providing System Administration on Servers, Infrastructure, Workstations and Voice/IP Communication System, Responsible For Hardware and Software Configurations, Equipment Installation, Inventory Tracking, and System Maintenance. l Coordinate With The Technical Support Team And Developers To Ensure An Undisturbed And Uninterrupted Operation Of New Deployments, Migration Or Replacements, Report Incidents To The Group Leader In A Professional Format. l Understanding the New IT Solutions Provided By the Company for Our Customers Including VoIP, Corporate Fax, Etc.., and Capable Of Collecting Customer Needs To Create the Right Solution. l Working In a Team Work Environment, the Ability to Learn New Technologies Fast and To Gain the Required Experience. l Microsoft & Cisco Technologies AD, SCOM, SCCM, SharePoint, SQL, LAN, Wan. l Plan & Designing A DR Solutions (SRM & SAN Storage) with Auto Failover for Critical Applications Non Stop working for Company Using Our Data Centers (Main Office & Cloud). l Install Team Foundation Server, SQL Server & Share Point Server With Integration. l Install Lync Clients & Configure Active Directory Show User Profile Pictures In Lync & Outlook. l DPM Server Configuration & Install Agents (Auto & Manual). l Vmware Vcenter Server Virtualization & Server Management, Vmware Vsphere. l Update & Enhance Physical & Logical Diagrams for Both Sites Main Office & Cloud Using Visio. l Overview on IP Phone & CUCM Server (LAP Preparation). l Overview On Ticketing System & Generate Reports. l Application Officer / Technical Support Engineer. UK Visa Application Center (VFS Global GCC.) on behalf of the British, United Arab Emirates, Dubai. Aug 2007 - Nov 2008 l Responsible For Any Issue & Reporting To The Middle East IT Manger, 30 Desktops Attached Printers, Two Leased Lines, Routers & Firewall. l Other Jobs as Weekly Schedule: Application Officer, Reception Officer,Call Center Officer, Biometric Officer (Finger Prints & Digital Photograph) & Daily Operations Work (data entry & passport collection etc.). l Technical Support / Server Administrator / Secretary . Al-Suweidi Engineering Consultants Bureau, United Arab Emirates, Abu Dhabi. Nov 2004 - Aug 2007 l Performing Maintenance of 50 Clints & Network, Operating System Installation, Applications, Costumer Support & Assisting the Office when Required Secretary. l Resolve Problems for Various Clients(50), Upgraded Internal LAN (NT) To Windows 2003 Server (HP ProLiant) Domain Server, Backup Servers, Firewalls, Antivirus, Troubleshooting, Configure File and Printer Sharing, Administer Network & Servers with Support. l Secretary Jobs:- Telephone Calls, Reception, Typing, Incoming-outGoing Letters, Faxes, Submittals, Filing and Arranging Files l Technical Support / Server Administrator (PART TIME). Bin Sidra Petro-Gas Industries, United Arab Emirates, Abu Dhabi. Jun 2005 - Aug 2007 l l 10 XP Clients, Domain File Server With Backup, Internet connection & Printers. Ass. Maintenance Manager / Technical Support Training. Thebes Integrated Language School, Egypt, Cairo. Oct 2002 - Nov 2004 l > Certifications l l l l l l l l l l l VMware Certified Professional 6 – Data Center Virtualization (VCP6-DCV), Sep 2015 VMware Certified Professional 5 – Data Center Virtualization (VCP5-DCV) , Sep 2014 Microsoft Certified Solutions Associate (MCSA) Windows Server 2016, Sep 2018 Microsoft Certified IT Professional (MCITP) Server Administrator on Windows Server® 2008., Oct 2010 VCE™ Certified Converged Infrastructure Associate (VCE-CIA) Vblock Foundation ., Feb 2015 Microsoft Certified Solutions Associate (MCSA) Windows Server® 2008., Apr 2012 Microsoft Certified Technology Specialist (MCTS), Jun 2010 Windows Server 2008 Active Directory, Configuration & Network Infrastructure. Microsoft Certified Technology Specialist (MCTS) Exchange Server 2010, Configuration., Jul 2011 Microsoft Certified Technology Specialist (MCTS) SQL 08, Implementation and Maintenance. , Mar 2011 Microsoft Certified Trainer (MCT) , Dec 2010 > Education The Institute for Social Service, Bachelor, Bachelor's Degree in Social Work, Sep 2008 - Sep 2012 ASK PC Computer Academy - USA, Associate, Certified Technical Support Engineer (CTSE), Jan 2007 - Sep 2008 An advanced certificate in ASK PC Professional Technical Support series, It concentrates on advanced modules in Hardware, Software, and operating system support and troubleshooting. l Military Diploma, High School, Electronics & Computer Technology, Sep 1999 - Jul 2002 l l > Training Courses VMware vSphere: Install, Configure, Manage [V5.5] 2014 CTC Global Sdn Bhd (VMware Authorized Training Center), Selangor - Malaysia. l Designing and Implementing HP SAN Solutions Course 2007 HP Education services Middle East, Dubai - UAE l Familiarization Training on ITIL V3 Foundation 2015 Nexperts Academy, Selangor - Malaysia. l Certified Information Systems Security Expert Course(CISSE) 2009 ASK PC Computer Academy, Georgia - USA l Train the Trainer Course 2010 - ITShare Training Centers, Cairo-Egypt l Enterprise Linux - Red Hat System Administration Course 2011 Ensign Agency Training Center, Cairo - Egypt l Microsoft Project 2007 (Level 1) 2007 - New Horizons Center, Abu Dhabi - UAE l