Nadeem Bashir
Kitchener, ON |- |-LinkedIn: Nadeem Bashir | LinkedIn
PROFESSIONAL SUMMARY
Seasoned Technical Consultant with over 10 years of experience in software engineering, system integration, and application support across enterprise environments. Proven expertise in delivering end-to-end technical solutions, streamlining operations through automation (RPA), and supporting cross-functional teams in both remote and in-person settings. Adept in ASP.NET, C#, SQL, Microsoft Azure, and Automation Anywhere. Recognized for solving complex problems, enhancing system performance, and building long-term client relationships.
CORE COMPETENCIES
Full-Stack Development: ASP.NET, C#, SQL Server, VB.NET
Automation & RPA: Automation Anywhere, PowerShell, Python
Cloud Platforms: Microsoft Azure, AWS
Business Intelligence: SSRS, SSIS, Power BI, Crystal Reports
Project Management & Tools: Agile, Jira, ServiceNow, Kibana
Database Management: SQL Server, Oracle, MongoDB
Integration: BizTalk, WCF, REST/SOAP APIs
Client Engagement: Requirements gathering, Technical support, Solution delivery
PROFESSIONAL EXPERIENCE
Career Break | 2024 – Present
Undertook a professional development break following organizational restructuring. Completed advanced training in:
Microsoft Azure fundamentals and administration
Data security and compliance best practices
Project management methodologies (Agile/Scrum)
360Insights, Whitby (Remote) | Senior Technical Analyst | June 2022 – Dec 2023
Led development and support initiatives for enterprise applications, improving user satisfaction by 15%.
Developed automation scripts that reduced manual operations and minimized incidents by 20%.
Managed application support tickets via Jira and monitored logs using Kibana.
Gathered and analyzed business requirements, leading cross-functional initiatives to improve system reliability.
Collaborated with stakeholders to design scalable technical solutions aligned with strategic business goals.
Advanced Utility Systems, North York | Application Support Analyst | Apr 2021 – June 2022
Developed complex SQL stored procedures to enhance internal reporting capabilities.
Performed system diagnostics and supported client-facing billing software.
Handled application issues, data discrepancies, and generated custom reports as per stakeholder needs.
Maintained SLAs by proactively resolving service requests and support tickets.
Manulife Bank, Waterloo | Development and Reporting Consultant | Oct 2017 – Sept 2020
Automated legacy reporting systems, reducing delivery time by 25%.
Designed and maintained BI dashboards and data warehouses to enhance business insights.
Supported BSD and CX reporting systems using SSRS, SSIS, and SQL.
Developed and maintained backend logic using C# and performed data extraction across SQL Server and Oracle environments.
Reverse-engineered Excel and SAS reports for automation into SSRS format.
SOROC Technologies, Woodbridge, ON | Software Developer/Analyst | Apr 2013 – Jun 2017
Migrated legacy systems from VB6 to VB.NET and ASP.NET, improving system performance and user experience.
Led BizTalk migration projects and configured orchestrations, maps, and schemas.
Customized ServiceNow to automate workflows, UI actions, SLA rules, and notifications.
Developed and maintained web services using WCF for inter-application data exchange.
Managed SQL database migrations and report server configurations using SSRS.
The Regional Municipality of Durham, Whitby | Senior Systems Analyst | Jun 1997 – Apr 2013
Supported HR and payroll systems built on COBOL and Cognos Powerhouse.
Led the modernization of several legacy applications to .NET platforms.
Created complex reports and dashboards using Crystal Reports and SSRS.
Integrated Lagan CRM with CMS systems via web services to streamline service request processing.
EDUCATION & TRAINING
Certificate, Computer Programming
University of Information Technology, Durham College
CERTIFICATIONS & COURSES
Microsoft Azure Fundamentals (AZ-900) – Completed 2024
Automation Anywhere RPA Certification – Completed
Agile Project Management – Coursera / Udemy (2024)
TECHNOLOGY STACK
Languages: C#, VB.NET, SQL, PowerShell, Python
Platforms: Azure, AWS, Windows Server, ServiceNow
Tools: Jira, Kibana, Visual Studio, SSRS, SSIS, Power BI, BizTalk, Crystal Reports
Databases: SQL Server, Oracle, MongoDB
