Nadeem Alam

Highly organized professional with experience in customer communication, operational support, reporting, and documentation across technical and service environments. Previously worked as Senior Engineer – Technical Support at iEnergizer IT Services Pvt. Ltd. and Senior Analyst at Wipro Limited, handling customer-related processes, documentation, and cross-team coordination. 

Skilled in email management, call handling, report preparation, Microsoft Office, and Google Sheets. Experienced in remote collaboration and operational workflow management. Seeking a remote Ecommerce Account Analyst / Virtual Assistant role to support ecommerce operations including customer communication, order coordination, refunds, and reporting.