Nada Kahla

Nada Kahla-|- Sheikh Zayed City PROFESSIONAL SUMMARY Driven Account manager versed in managing key accounts to drive revenue, loyalty, and retention. Liaises with clients to assess needs and provide actionable solutions to meet business demands. Superior strength in content writing. SKILLS • Quality assurance • Account strategy development • Strategic decision making EXPERIENCE Business Coordinator Leaf Animals • • Eliminated waste at all levels, regularly reviewing team activities and records to spot and resolve problems. Managed customer experiences with a close eye on customer and team member interactions, touchpoints, and methods of engagement. • Mitigated risks, evaluating current and expected business operations to identify potential issues. Content Writer Freelance • • Created engaging content for different audiences by customizing content, wording, and voice. • • Helped project teams achieve results by expertly communicating value propositions. Created error-free, professional copy with writing, proofreading and editing abilities. Built factually-correct articles, posts, and other content for readers. Activation Specialist Goodsmart • • Stayed on top of market and industry trends by following literature and online chatter. Collected and analyzed data on customer demographics, preferences, and buying habits to identify potential markets and factors affecting product demand. • Reduced time requirements for research projects by improving data collection strategies. Customer Service Representative Vodafone UK | May 2018 - September 2018 • • Maximized satisfaction by anticipating needs and consistently offering expert support. Protected customer and company information with strict use of established security procedures. LANGUAGES Strong written and verbal communication skills in English and Arabic. EDUCATION Bachelor of Business Administration Nile University