Nachiket Salwe

Nachiket Salwe CAREER OBJECTIVE:   To obtain a Senior position in a growth-oriented company where I can utilize my administrative and analytical skills and acquire new abilities. To gain good knowledge and experience of working in groups and managing team. PROFESSIONAL EXPERIENCE: Organization Name : Aegis Pvt.Ltd. Pune Duration : Currently working with Aegis from Oct 2017 till Date Designation: Senior Associate Process : FCA            Working as a customer support executive for leading automobile brand Jeep & Fiat (FCA). Handling sales and aftersales queries of the customers through inbound calls. Handle duties including signing up for new customers, retrieving customer data, presenting and educating customer about the vehicle product. Handle customer’s complaints, documentation and resolution by discussing with FCA personals Received many appreciations from customers because of quick response and complete resolution. Work directly with customers via telephone, and email to describe products and/or services in order to persuade potential and current customers to purchase new products and/or services. Educate customers on product offerings and services and explains pricing and answers questions from customers building value in the customer relationship. Identify customer issues and provide appropriate solutions of product and or services and obtain customer commitment and facilitates delivery of product. Continued product education to better service customer calls. Send process related monthly reports to clients. Handle escalation calls if necessary. PERIOD: Worked with Pankaj Automotives as a Sales Executive from September 2015 till June 2017. JOB PROFILE & RESPONSIBILITIES:  Make outbound calls and persuade potential customers to sale a vehicle.  Preparing monthly reports and reviews.  Provided exceptional customer service by appropriately answering customer’ need of vehicle.  Make calls on leads generated. Office Skills: Customer interactions, Executive & Administrative Support, Communication skill, Typing, Customer service skills, Self-motivation. INTERNAL EDUCATIONAL OVERVIEW: H.S.C. In 2009. S.S.C. In 2007. COMPUTER PROFIENCY MS Office i.e. MS Word, MS Excel, basic knowledge of PowerPoint & Explorer etc. HOBBIES Reading Books, Travelling, Playing Chess, Listening Music, Watching T.V, Surfing internet. PERSONAL INFORMATION Date of Birth Nationality Marital Status Languages Permanent Address E-mail Contact No. INTERNAL 12th March, 1991. Indian. Unmarried English, Hindi, Marathi Plot No. 9, Post Colony, Malkapur, Akola-Mobile -