Nabanita Basu

Nabanita Basu Human Resources - Generalist Santoshpur, Kolkata 700066, India--/- Professional Attributes Skills     3 Years experience in HR Operations with a Brand Telecom company Total 11+ years experience in Operations and Support functions with reputed Banks, Insurance, FMCG, IT hardware & Telecom Company SAP - HR professional with hands on experience in various modules. Bachelor of Marketing Management   SAP - HR Advanced Excel Experience Feb 2014 to Dec 2016 HR Associate – Sistema Shyam Teleservices Ltd (MTS India) Assignments :  Managed entire employee life cycle from Joining Formalities and on boarding to employee exit formalities.  Responsible for maintaining employee data, confirmation, deputation, transfer, pre-separation and separation action, R-matrix mapping for employees, attendance & leave through SAP.  Managed entire CTC, NON CTC and Joining/Transfer/Relocation claim process for employees of Kolkata and Rest of West Bengal (Eastern Region)  Responsible for Monthly Manpower and Attrition MIS, SIP Performance reports as well as other HR reports and presentations  Responsible for internal HR Audit for HR operations  Managed Statutory Compliances through Consultants  Responsible for maintaining Employee Personal files & database management system  Responsible for ID & Access cards for entire circle & maintained the Access card door and server controls. Managed Full and Final settlement of employees. Responsible for Recovery of Dues from Ex-employees in lieu of Shortfall in Notice period in Full & Final Settlement.    Responsible for Post Exit services of inactive employees.  Managed employee attrition and employee transition into new organisation Nabanita Basu / RESUME Nov, 2011 – Jan, 2014 [2] Executive –Customer Service (AOC & Philips Monitors), TPV Technology Ltd. (Manufacturer of AOC Brand Products & Global Distributor of Philips Monitors) Assignments :        Sep, 2008 – Jan, 2011 Responsible for handling service related customer/dealer queries for AOC & Philips (Monitor Division) Coordinate with Service Dept., Distributors & Dealers. Coordinate with Pan India Sales Team for Sales Reports Responsible for preparing reports & MIS Brand & Product promotion to Distributors & dealers via sms & e-mails Responsible for Preparing EDM’s (Electronic Display Media/Mailers) Responsible for maintaining Dealer Database Executive –Service Delivery, Max New York Life Insurance Co. Ltd. Assignments :           Jul, 2007 – Sep, 2008 Responsible for External & Internal customer queries and complains Managed daily processing of Proposal forms. Responsible for receiving payments & other internal jobs Managed Agency Channel Coordinate with Office Head, Team, Home office and Agents. Responsible for arranging IRDA exam, Contracting & Licensing of Agents Responsible for employee’s & agent’s joining and termination formalities Responsible for streamlining the agent payments process and solving agent complains. Responsible for arranging and supporting office & promotional activities Responsible for Inventory management and other back office jobs. Regional MIS & Coordinator - Development Credit Bank Assignments :       Coordinate with Centre Head, RSM, Sales Team & Branches. Supporting team to solve customer queries complains & requests. Responsible for daily acquisition of forms and process the same for account opening. Responsible for preparing MIS related to - new business acquisition, average balance maintaining, business growth, branch wise growth -MTD & YTD, cash deposit & abuser report, Customers account usage report and other reports as per requirement. Analysis of sales & branch team performance, Customers potential for deepening relationship. Responsible for preparing daily business report for RH and Other Back Office jobs Nabanita Basu / RESUME Jan, 2007 – July, 2007 [3] Back Office Executive - Godrej & Boyce Mfg. Co. Ltd. Assignments :    Feb, 2006 – Nov, 2006 Responsible for keeping track of appliances & contracts sales. Responsible for preparing MIS and Coordinating with Sales & Service Team. Responsible for handling queries & complains and other back office jobs. Regional Coordinator - IDBI Bank Ltd. Assignments :     May, 2003 – Jan, 2006 Responsible for keeping track of accounts sourced & opened by the Salary Accounts Team Preparing MIS Coordinating with Operations & Sales Team Responsible for handling Salary Account related customers complain Back Office Coordinator, ICICI Bank Ltd. (Regional Office Kolkata) Assignments :     Responsible for keeping track of accounts sourced & opened by entire Salary Accounts Team of East Zone. Preparing MIS and coordinate with branches, Corporate Office, Sales Managers, MRE’s, Regional Processing Centre and Agencies. Handling customer complains relating Salary Accounts. Responsible for the payment of DCID Agencies & Market Research Executives. Academics Bachelor of Marketing Management from Annamalai University (Distance Education) in the year 2008 Awards Sistema Shyam Teleservices Ltd (MTS India): & Achievements  Awarded as “Best Employee for Q2” in 2014 Max New York Life Insurance Co. Ltd.:  Achieved “Certificate of Appreciation” from Director & Head – Agency Channel.  Achieved “Cultural Ambassador” nomination for Team Work.  Achieved “You are a Winner” certificate from Regional Customer Service Manager (East).  Achieved “Customer Appreciation Medallion” from Corp. Customer Service. Personal Details Date of Birth Languages Known Marital Status Reference Passport : 31st May, 1984 : English, Hindi, Bengali : Married : Available upon request : Yes DATE _______________________ PLACE [NABANITA BASU]