Na’ima B.

- Na'ima Ball ◇-◇ USA ◇ LinkedIn SUMMARY Highly organized and proactive Administrative Professional with 8+ years’ experience supporting executives and crossfunctional teams across the U.S., Australia, and Europe. Skilled in complex calendar management, high-volume travel coordination, and client-facing communication. Adept at leveraging Microsoft Office Suite, Salesforce, and internal systems to streamline operations. Committed to delivering exceptional administrative support in fast-paced, dynamic environments. Customer Support Specialist Assurant Dec '23 — Nov '24 Remote, United States (Remote) Responded to client inquiries involving sensitive documentation, ensuring accurate processing in line with company policy. Investigated discrepancies and liaised with external parties to resolve coverage issues, preventing policy lapses. Maintained detailed digital records, supporting internal audits and compliance reviews. Office Manager Apr '23 — Dec '23 Consigli Construction Connecticut, United States Supported other teams with various administrative tasks (redirecting calls, disseminating correspondence, scheduling meetings etc.) in the areas of Business Development, Project Management, Estimating, Marketing and Ops Plan Managed incoming and outgoing correspondence including emails, faxes, mail and packages while updating and maintaining files/records Provided excellent customer focus orientation with ability to diffuse difficult callers constructively Database and Events Assistant Jan '23 — Apr '23 Connecticut Center for Advanced Technology Connecticut, United States Managed secure and accurate database input for high-volume operations, contributing to error reduction and auditreadiness. Drafted reports involving transaction trends and discrepancies, assisting internal departments in fraud monitoring. Handled confidential correspondence with senior management, ensuring documentation integrity. CPD/Scholarship Coordinator Sep '22 — Dec '22 Financial Planning Association of Australia Sydney, Australia Implemented, coordinates, directs and maintains scholarship programs with multiple universities including preparation of new scholarship agreements Acted as a liaison between faculty, staff at FPA, and the public to provide information and resources regarding scholarship activities and programs Delivered, and maintains CPD webinars Budgeted and drafted financial breakdowns and statements to present to the Prime Minister's financial team Travel and Event Manager Apr '22 — Aug '22 Adama Australia Sydney, Australia Delivered assistance to the event manager with event logistics which include: menu selection and guarantees, audio visual, event rentals, hotel room blocks, videographer and photographer coordination, on-site event support, event data entry and other event production elements Facilitated delivery of multiple events through managing client and organizational requirements, planning and logistics, and providing a high quality of service for internal and external customers Coordinated high-volume logistics with cost-tracking documentation, ensuring budget adherence and reconciliation of expense reports. Workplace Experience Coordinator Aug '21 — Mar '22 Sonos Boston, United States Coordinated with the IT, Finance, and Administrative Services departments for people-centric necessities Recruited and retained talent while coordinating employee onboarding and offboarding and optimizing workplace budget and spending Maintain office efficiency, including: answering and coordinating incoming calls and emails; procuring, receiving, and tracking resources Database Coordinator TripAdvisor Apr '21 — Aug '21 Boston, United States (Remote) Managed the organization's large database by maintaining the flow of data entry to retrieve accurate data report information Conducted research and prepared reports on specific topics related to the company's operations and industry trends Oversaw administrative support, including answering phone calls, responding to emails, and preparing private correspondence within higher management Front Desk Manager Dec '18 — Sep '20 Vim Fitness Cambridge, United States Implemented company programs and promotion to help generate new sales leads for optimum new membership growth Recruited, educated, and supported the training of all staff throughout their career Led onboarding and resolved account-related inquiries, including billing issues and refund requests, while maintaining high customer satisfaction. EDUCATION High School Diploma in High School Diploma, Boston Day And Evening Academy Associates in History, Bunker Hill Community College CERTIFICATIONS Fundamentals Of Project Management, Google Project Management - International Projects, Linkedin Administrative Human Resources, Linkedin Human Resource Management, Udemy Jan '16 — Dec '18 Roxbury, United States Jan '18 — Dec '20 Boston, United States Apr '20 Jun '23 Oct '23 Jun '24 SKILLS Organizational Skills Strategic Thinking, Time Management, Organizational Behavior, Attention to Detail Communication Skills Exceptional communication and interpersonal skills, Tech-savvy, Written and Verbal Communication, Invoicing Technical Proficiency Has functional knowledge of computers and can perform basic troubleshooting to resolve minor computer issues, Extensive knowledge on Google Suite, Jira/Confluence, WebEx, Quickbooks, Salesforce, Smartsheets, Workday, Slack, Procore, Docusign, Zoom, and Microsoft Suite, Data Insights, Platforms, Analytical Skills, Billing Leadership Skills Hiring, Cross Functional Collaboration, Talent Acquisition, Initiatives, Performance Management, International Mobility, Fluency in English, HRIS Database Management, Optimization, Operational Excellence, Change Management, Process Management, Patience, Dedicated Support, Collections, Following Up, ATS Systems, Customer Service Skills Staff Management Recruitment, experience in managing turnover rate in staff, Offers, People Management Language English: Native French: A2