Myrshanne Ross Saragena

I am a customer service professional with experience in financial services, remittance operations, and hospitality. I currently work as a Frontline Associate at Vantage Financial Corporation (eBiz Western Union), where I handle international and domestic money transfer transactions, bill payments, and currency exchange. My role requires a high level of accuracy, attention to detail, and strict compliance with AML/CFT regulations and customer verification procedures.

I have strong experience in customer service, client support, and transaction processing. I regularly assist customers with inquiries, resolve transaction issues, and ensure a smooth and efficient service experience. I am skilled in handling high-volume transactions while maintaining accuracy, confidentiality, and professionalism.

My background in tourism and hospitality further strengthened my communication, problem-solving, and customer relationship management skills. During my internship, I provided front desk support, assisted with guest services, handled complaints, and supported daily operations, which helped me develop adaptability and teamwork in fast-paced environments.

I hold a Bachelor of Science in Tourism Management and am a Certified Guest Services Professional (CGSP). I also have training in front office services, reputation management, and basic proficiency in Sabre (GDS). In addition, I am proficient in Microsoft Word and PowerPoint.

My core skills include customer service, remittance processing, AML/CFT compliance, complaint resolution, communication, and time management. I am highly organized, detail-oriented, and committed to delivering quality service. I am motivated to contribute to a team, improve customer satisfaction, and continuously grow in the financial services and customer support industry.