Myrrh Kathleen De Casa

Myrrh Kathleen M. De Casa Address: Libjo Central, Batangas City Contact No.:- E-mail Address:-Job Description Understand the impact of attitude in handling calls professionally. Effectively deal with job stress, angry callers, and upset customers. Use the most appropriate way to communicate with different behavior types on the telephone. Apply the elements of building positive rapport with different types of customers over the phone. Apply the proper telephone etiquette to satisfy various customer situations. Work Experiences Alorica Philippines 2nd floor, SM City Lipa Lipa City October 2014 – March- Specialist/Escalation Lead C and J P. Burgos St., Batangas City June 2013-August 2014 Customer Service Representative TELETECH 2ND floor, Robinsons Place Lipa Lipa City Customer Service Representative IACCESS CONTACT SOLUTIONS Evangelista St., Batangas City April 2011-September 2011 Educational Background Vocational:Lacorte Manpower2012 Alangilan, Batangas City Welder Secondary:ALS A and E Passer 2008 Batangas City Batangas National High School - Batangas City Personal Information Date of Birth: August 05, 1991 Place of Birth: Batangas City Citizenship: Filipino Age: 25 years old Civil Status: Single Height: 5’1” Religion: Roman Catholic Character References Abegail Annonuevo Escalation Lead – Alorica Lipa (Comcast) Contact No- Stephen Culla Quality Annalyst - Alorica Lipa Contact No- Blake dela Cruz Team Lead – Alorica Lipa Contact No- I hereby certify that the above information is true and correct based on my knowledge and belief. Myrrh Kathleen M. De Casa Applicant