Self-motivated
Excellent organizational, interpersonal and communication skills
Strong attention to detail
Skilled in solving and analyzing problems
Can work under pressure
Proficient in all MS Office Applications
Secretarey
Customer Support / Chat Support March 2016– Dec. 2016
Via Upwork
Data Analylist August 2014 – May 2015
Via Odesk
Customer Support / Chat Support August 2012 – April 15, 2014
Via Odesk
Secretary August 20 – April 2010
Universal Communication Learning Institutes
Dau Exit, Dau Mabalacat,Pampanga
Responsibilities:
Answers inquiries of guests, students and visitors concerning course offerings of the school.
Responsible in filing and documentations of all paper works and school activities
Prepares outside communication letters for the school
Provides students orientation on school policies and regulations
Assists in the conduct of call simulation for the students
Plans and schedules appointments and meeting of school offices and Trainers
Discusses various course offerings to phone callers for inquires
Attends to seminars related to offered programs accredited by TESDA
Online English Language Tutorial in a Call center/BPO August 20,2010 - July 2012
Universal Communication Learning Institutes
Dau exit, Dau Mabalacat, Pampanga
Tutor the basic English communication.
Used books for classes.
Teaches the correct pronunciation and enunciation of various English words and sentences
Worked in a call center environment with separate booths as work stations.
Customer Service Representative August15 – December 21, 2008
ComClark (Billing Department)
SM Clark Angeles City, Philippines
Responsibilities:
Answer phones and respond to customer requests..
Provide customers with product and service information.
Upsell products and services. Other tasks as assigned.
Transfer customer calls to appropriate staff.
Identify, research, and resolve customer issues using the computer system.
Follow-up on customer inquires not immediately resolved.
Complete call logs and reports.
Research billing issues.
Research misapplied payments.
Recognize, document and alert the supervisor of trends in customer calls.
Recommend process improvements.
Other duties as assigned.
Sales ClerkDecember 1997 – July 1998
Parkson Duty Free
Clarkfield, Pampanga, Philippines
Responsibilities:
Sells merchandise and prepare and sell foodstuffs; assist in inventory, re-stocking, display, and price and marking of merchandise.
Displays merchandise and suggest selection to customer by emphasizing quality, style or utility of articles. Display and arrange merchandise and foodstuffs, rotating merchandise on a first in, first out basis.
Assists in coding and price marking of merchandise for sale on floor. Requisition merchandise and foodstuff from stockroom; clean shelves, displays and merchandise.
Aids in preparation for store inventory and take weekly and monthly inventories of merchandise to be ordered.
Informs supervisor of equipment breakdown or adjustments required.
Office ClerkMay – September 1994
Computer Office Supply
Baclaran, Metro Manila, Philippines
Responsibilities:
Maintains and/or creates files or record keeping systems. Sorts, labels, files and retrieves documents, or other materials.
Copies and collates documents, sends faxes and performs similar office tasks.
Receives calls and/or greets visitors, takes and relays messages, responds to requests for information; provides information or directs caller/visitor to appropriate individual.
Other tasks as assigned.
Food and Beverages ServicesJune 15 – July 15, 2009
Clark International College, Dau, Mabalacat, Pampanga, Philippines
English Proficiency Training for Call CenterJuly 16 – August 15, 2009
Universal Learning Center Institute, Dau, Mabalacat, Pampanga, Philippines
Computer Secretarial with Diploma,-
Computer System Specialist Inc., Angeles City, Pampanga, Philippines
Secondary Education,-
Saint Anthony College of Technology, Mabalacat, Pampanga, Philippines
Elementary Education,-
Sta Ines Elementary School, Sta Ines, Mabalacat, Pampanga, Philippines
Available upon request.
