MYRIAH HANKINS
Wellington, NZ-
linkedin.com/in/myriahhankins
WORK EXPERIENCE
Business Manager – Hugo Grrrl & Co – Wellington, NZ
2018-Present
This senior event management position is with a cutting-edge
entertainment company. The skills I have gained through previous
positions in hospitality that include managing staff and event
planning have been highly valued. This role has developed my
entrepreneurial skills as well as my communication, negotiation,
management, problem solving and interpersonal skills.
• Manage staff of 8 contractors and payroll and accounts payable
for a staff base of 200+ performers and crew members.
• Process incoming invoices and sends out invoices when
applicable to the task or event.
• Determine current and future budget expenses for 100+ shows
and events nationwide using Microsoft Office and Goggle Suite.
• Plan for future projects and work closely with producers to
effectively organise spend and projected income for these
projects.
• Created a comprehensive training plan for each staff member
specific to their needs and skill set to improve their production,
promotion, and interpersonal skills.
• Produce and promote successful shows under the Hugo Grrrl
brand from conception to completion.
EDUCATION
Toi Poneke 6-Week Professional Development
and Business Seminar
2019 – Wellington, NZ
6-week program aimed towards business
owners focussing on grant writing, project
planning and writing proposals, contract
negotiation, business structures, accounting
and budgeting, and entrepreneurial thinking.
Ohio University – Athens, USA- – Athens, USA
Four-year study program in History and
Geography where I graduated with a 3.4/4
Grade Point Average and a dual degree in a
bachelor of science and a bachelor of arts.
James Cook University – Townsville, Australia
2011 (6 months) – Townsville, AU
Study abroad semester in Australia with study
focussed on Australian history.
Regional and HR Manager – Zambrero – Wellington, NZ-
This district management position is with a young and growing QSR and humanitarian company with locations throughout New
Zealand. This role has helped develop my staff management, negotiation, and customer service skills, as well as my financial
acumen.
Human Resources
• Advised and assisted 4 restaurant managers in recruitment practices and initial induction, training, and development
programs of 50+ employees.
• Developed and implemented training guides and wrote the manager handbook, and trained and advised managers in
personnel and workplace relations matters
• Represented the company when determining remuneration and conditions of employment and promoted staff from within
as well as hired restaurant managers.
• When necessary conducted disciplinary meetings and handled the resulting disciplinary actions.
• Improved the efficiency of the restaurant and streamlined processes in both front of house and administrative areas.
• Dealt with customer complaints and compliments in a professional manner.
Financials
• Processed payroll for 8 restaurants nationwide and ensured employees were paid correctly.
• Created and regularly updated reporting tools to help managers monitor their controllables, sales goals, labour
percentages, productivity, cleanliness, weekly spend, and customer service standards. Analysed data and developed an
action plan for my core region.
MYRIAH HANKINS
WORK EXPERIENCE CONT.
Food & Beverage Attendant – Pinnacle People –
Melbourne, AU-
• Held casual positions in the hospitality industry in the
Melbourne CBD, which led to a more permanent position five
days a week at Toyota Headquarters.
• Led small teams in some locations while in others was a part
of the team.
• At the permanent location was responsible for training new
staff and worked independently at this location.
SKILLS
I am confident using and am aware of the affordances of
digital tools and technology with the ability to identify
the appropriate technology for a task, complete a
process or to solve a problem. I am proficient using
Microsoft office and Google Suites, and am developing a
deeper understanding of Xero accounting software. I am
also highly aware of the importance of ethical e-safety
protocols and integrity in online environments.
Assistant Office Manager – Criterion Valuation Group
– Pittsburgh, USA-
• Responsible for office admin and human resources in the
small accounting firm.
• Role included answering the phones, scheduling meetings,
liaising with clients, researching and writing reports, ordering
office supplies, data entry, and participating in recruitment.
• There was a strong focus on Microsoft office and in particular
Excel use.
Assistant Store Manager – Currito – Columbus, USA-
• Worked closely with the General Manager and was
responsible for recruitment, scheduling and rostering staff,
inventory control, ordering, supplier contact, training,
performance management, meeting labour and productivity
goals, marketing, opening and closing the restaurant,
community outreach, and any other tasks assigned by the GM
Intern – Athens County Historical Society Museum
– Athens, USA-
• Earned a spot as an intern at the county museum restoring
and cataloguing artefacts. Co-worked on designing and
creating showcases for exhibitions.
References upon request
EXTRACURRICULAR ACTIVITIES
• I co-run Wellington Full Moon Drumming, a
community event held monthly at a beach. I work with
one other person to plan and prepare for an event of
upwards of 200 people. There are safety protocols I
follow, and event management skills I use to run this
event. It’s always a fun event with a big community feel.
• I am creative and enjoy making things with my hands
– most recently learning how to make stained glass
which is both challenging and fun.
• I enjoy theatre productions and often reflect on why
the show impressed me or how it might be improved. I
think you can learn more at a bad show than a good
one.
• I’m learning how to keep bees. I find this activity
enriching, rewarding and centering as well as
educationally stimulating.
