Myrel Laungan Nginsayan

M Y R I E L N G I N S AYA N SUMMARY I am a detail-oriented and efficient transcriptionist with 3 years of experience in delivering accurate and timely transcripts. I am very skilled in audio and video transcription, with expertise in various industries such as healthcare, legal, and media. La Trinidad, Benguet 2601 -- EDUCATION I am also a highly skilled technical support specialist with over 2 years of experience troubleshooting software and hardware issues for clients. I have a knowledge about Adobe Photoshop, typography, and layout design. I am passionate about bringing ideas to life and delivering memorable brand experiences. I also have experience as a content writer where I was able to showcase my skill in research, writing, editing, and proofreading, with expertise in various industries such as healthcare and technology. EXPERIENCE March 2023 – Current 2018 | BS Information Technology Major in Networking - King’s College of the Philippines 2014 | Secondary - Saint Paul’s Academy of Sayangan Incorporated Freelance Captioner | Summit-ai • Transcribing audio/video files to text files. • Accurately match the transcribed audio to the video/audio timestamp. • Proofreading, Uploading, and Re-checking of tasks. January 2022 – Current Technical Support | King's College of the Philippines • Identifies, investigates, and resolves users' problems with computer software and hardware. 2010 | Primary -Bosleng Elementary School • Consults with users to determine steps and procedures taken to identify and resolve the problem. • Guides users through diagnostic and troubleshooting processes, which may include theuse of diagnostic tools and software and/or following SKILLS • Troubleshooting proficiency • Hardware upgrades • Hardware diagnosis • Customer service expert • Data entry • Application installations • Technical documents comprehension verbal instructions. • Collaborates with other staff to research and resolve problems. • Maintains knowledge of technology innovations and trends. May - March 2023 • 2020 Performs other related duties as assigned. Transcriptionist | BEEHIVE Support Services, Incorporated – Baguio, Benguet • Listen to recordings and transcribe those recordings to text files. • Ensure accuracy of the transcribed text. • Understand details of client requirements regarding formatting and notation. • Accurate and Fast Keyboard Typing • Research and Writing • punctuation and spelling prior to submission. • Proofreading • English Literate • Remain familiar with the latest transcription software and recommend upgrades or enhancements if necessary. • Graphic Designing • Photo and Video Editing Complete transcriptions in a timely manner, reviewing grammar, • Ensure typing skills are honed and remain sharp by completing typing drills on a regular basis. June•2020 - September 2020 Comprehensive summaries of audio recordings in an easy-to-understand Call Centre Representative | Sitel - Baguio - Baguio, Benguet bullet point format. • Managing large amounts of inbound and outbound calls in a timely manner. • Following call center “scripts” when handling different topics. • Identifying customers' needs, clarifying information, researching every issue, and providing solutions. • Seize opportunities to upsell products when they arise. • Build sustainable relationships and engage customers by taking the extra mile.