Myra Tulio

Hello I’m Mosmira Tulio 153 Camp Fermin Lira, Brgy. Dad. West General Santos City, Philippines, 9500 --skype: marysilver0901 Skills Telephony, chat, and email support Customer Service Representative; Data Research and Encoding; Google Office Apps Proficiency; Quick Boooks Invoicing; Mail Chimps; Typing;Dropbox; Canva, PicsArt, Adobe Photoshop, Adobe Premiere, Filmora, Indesign Experience JUNE 2019 – FEBRUARY 2020 PRO VA PH - Executive Virtual Assistant • Respond to emails and phone calls. • Schedule meetings • Manage contact list • Prepare clients spreadsheets and keep online records. • Organize manager’s calendar. • Perform market research • Create presentation as assigned. • Address employees’ administrative queries. • Provide customer service as first point of contact. FEBRUARY 2017 - JUNE 2018 GoGiftKart.Com - Executive Virtual Assistant • Company’s social media accounts’ executive administrator and moderator. • Monitors and responds to customers’ inquiries through Facebook Messenger and company’s Gmail account. • Monitors orders dropshipping status and inventory updates. • May perform other admin tasks required. AUGUST 2015 - JUNE 2017 Tarpy Heating and Air - Collections Agent com VA • • Send out email requests to property management companies to include us to their vendor’s list. Outbound courtesy reminder calls to clients. • Respond to bidding invitation emails. • Set up project plans, images, and addendum in Dropbox. • Send out email notifications to clients through Mail Chimp. • Do invoicing of company’s collectibles through Quick Books. • Coordinate with technicians, estimators, and contractors regarding company projects. • May perform other admin tasks required. NOVEMBER 2013 - MAY 2014 American Express Global Business Travel, Miami FL - Travel Consultant • Receive calls to assist clients to determine their needs and advise them appropriate destination, modes of transportation, travel dates, costs and accommodations. • Book flights, car/limo transportation, make hotel reservations and collect payment/fees. • Assist client to resolve any travel complaints, process change, and or refund. • Enter and maintain personal client information on our secured database. JUNE 2013 - SEPTEMBER 2013 GE Capital Retail Bank - Collections Specialist • Perform outbound collection calls for 2-due accounts. • Provide customers with appropriate payment plan. • Process payments, set up payment promises and arrangements. JULY 2012 - MAY 2013 Riyadh, KSA - OFW MAY 2011 - JULY 2012 Teletech, Telstra Australia - Dealers Activation Suppport • Receive calls from Telstra store dealers for plan and phone activation. MAY 2010 - MAY 2011 Teletech, AT& T, USA - Telephony,y and Chat Technical Support • Provide technical assistance for DSL connection problem, perform remote access when necessary for setting up client mail, internet security software, and web support email accounts. JANUARY 2010 - APRIL 2010 Convergys, Onstar, USA - Sales Associate • Handle calls from USA and Canada to process, renew and/or upgrade Onstar subscription, sale Onstar minutes, and process requests for Onstar car accessories. FEBRUARY 2009 - DECEMBER 2009 Convergys, Sprint, USA - Customer Service Specialist • Assist client with phone activation, plan activation and/or plan modification. • Provides basic troubleshooting when needed (unable to send SMS, unable to make phone calls, unable to connect to the internet). • Assist clients with billing issues (like data charges), makes necessary adjustment when needed, provide payment extensions, and/or process refunds and credits. FEBRUARY 2008 - FEBRUARY 2009 People Support, Expedia US - Customer Service Specialist • Assist customers with reservations for flights, hotels, and car. Education JUNE 2002 - APRIL 2005 Davao Doctors College, Davao City Philippines - Bachelor of Science in Nursing JUNE 2000 - APRIL 2002 Notre Dame of dadiangas University, General Santos City, Philippines - Associate in Health Science Education JUNE 1999 - APRIL 2000 Mindana State University, General Santos City, Philippines - Bachelor of Science in Business Administration JUNE 1995 - APRIL1999 Mindanao State University, General Santos City, Philippines - High School Education