Myra Orbiso

MYRA MAE ORBISO VIRTUAL ASSITANT/ADMIN ASSISTANT email address:- mobile number: (- PROFILE SUMMARY Organized and dedicated Administrative assistant with proven track record of providing excellent customer service in fast paced environments. Offering keen attention to detail and strong decision making skills to manage multiple concurrent tasks. Self motivated work ethic with ability to perform effectively in independent or team environments. WORK EXPERIENCE Admin Assistant to Admin Coordinator RunRepeat December 2017- October 29, 2023 Communicating with clients, coordinators, and developers about task expectations and goals. Delegating task to appropriate team members Managing deadlines and progress across the team to ensure the task given is finished on time. Providing admin support to category coordinators, developers and senior managers. Admin Assistant to Team Coordinator November 2015-December 2017 Virtual Business Partners Setting up clients files an adding client data to the CRM ie Xplan, Astute Wheel, Adviser Logic, and Coin. Generating Invoices and Quotations using Xero Software. Delegating tasks to paraplanners using Workflowmax. Ensuring all PDSs, forms and templates in file are updated. Creating workflows and checklists (Powerpoint, word, excel and pdf) Email management and filtering Preparing and tailoring meeting documentations and presentations for the financial review. Transcribing voice recorded file notes Provider portal navigation ie AMP, MLC, AIA etc Organizing all client files in Sharepoint and One Drive. Organizing team meetings and outings Member Service Advisor to Subject Matter Expert Aegis People Support November 2009-November 2015 Providing appropriate solutions to customers' queries and complaints in a timely manner and with less supervision. Keeping detailed records of customers interactions in the CRM. Developing the knowledge of customer needs and trends to improve customer satisfaction and loyalty. Familiarizing and remaining up to date with the changes in healthcare law in the US RELEVANT SKILLS Experience in customer service and file management High attention to detail and strong organizational skills Capable of handling multiple tasks simultaneously with high degree of accuracy Proficient in MS applications and different type of CRMs EDUCATION Bachelor of Science in Business Administration AMA Computer College - CEBU June 2005-April 2009