Myra Mijares
Phase 2 Package 1 Block 6 Lot 20 Bagong Silang, Caloocan, 1428, Philippines,
PROFILE
Customer Support Specialist with experience providing high-quality support through email and
live chat in fast-paced e-commerce environments. Skilled in resolving customer inquiries,
troubleshooting order and product issues, and maintaining high customer satisfaction. Experienced
in using platforms such as Gorgias, Zendesk, Shopify, and Amazon Seller Central, along with
CRM systems to manage tickets and customer interactions efficiently. Known for strong
communication, problem-solving, and the ability to meet key performance metrics including
response time, resolution time, and CSAT.
EMPLOYMENT HISTORY
August 2025 – March 2026
Virtual Customer Service Agent, One Retail Group
• Handled high-volume customer inquiries via email and live chat, delivering prompt,
professional support while maintaining high service standards.
• Resolved order, product, shipping, and account issues by troubleshooting and providing clear
solutions using Gorgias, Shopify, Amazon, and various CRM systems.
• Consistently met or exceeded key performance metrics including message volume and
customer satisfaction (CSAT).
• Maintained accurate customer records, managed support tickets, and collaborated with internal
teams to improve workflows and enhance the overall customer experience.
October 2024 – June 2025
Remote Customer Care Officer, FluffCo
• Managed and responded to customer’s emails within Zendesk promptly, ensuring
timely resolutions of issues to support business operations.
• Processed and tracked orders in Shopify, Amazon Seller Central, and WowPay.
• Processed refunds and replacements in Shopify and WowPay
• Worked closely with colleagues to deliver high-quality results and achieve
company objectives.
July 2022 – September 2024
Part-time Virtual Assistant, TREKOLOGY
• Oversaw the timely response to all customers’ emails within Zendesk and Amazon
Seller Central.
• Processed refunds and replacements in Shopify and Amazon Seller Central.
• Generated weekly sales reports from Amazon and create business reports.
• Report key customer feedback and satisfaction improvements.
• Managed and report product inventories on Deliverr, Amazon, and eBay
platforms.
• Generated daily best seller ranking reports from Amazon.
October 2021 – May 2022
Senior Process Associate, TATA Consultancy Services Inc., Taguig City
• Provided support to clients with regards to billing, refund request, personal
information updates, moving of service, and answering account-related inquiries
via chat.
• Performed administration task like updating daily trackers and creating tickets.
• Attended training to make sure that policies and processes are being adhered to.
August 2019 – February 2021
Level 2 Technical Adviser, Concentrix Corporation, Quezon City
• Provided technical support to customers via phone and email with regards to
software issue of their devices.
• Created and maintained detailed technical documentation for network hardware
and software, allowing for quick resolution of technical issues.
• Booked appointment for onsite technician for hardware issues.
August 2018 – June 2019
KYC Analyst, HSBC Electronic Data Processing Philippines, Muntinlupa City
• Prepared detailed reports to document customer risk assessments and findings.
• Updated KYC profiles in accordance with the Group Policy, obtained
documents as required from the client/relationship manager and undertook due
diligence.
• Maintained up-to-date knowledge of KYC regulations and best practices.
• Collaborated with cross-functional teams to investigate and resolve potential
compliance issues.
March 2014 – May 2018
Sanctions Officer, ANZ Manila Service Center, Makati City
• Monitored and screened SWIFT messages and transactions to detect and
prevent contravention of the bank's Economic Trade Sanctions Policy.
• Maintained up-to-date knowledge of international and local trade sanctions
regulations and best practices.
• Collaborated with cross-functional teams to investigate and resolve potential
compliance issues.
Collections Officer
• Worked with delinquent accounts (Mortgage, Personal Loan, Overdraft, and
Credit Card) and attempt to collect payment from debtors of the bank via phone.
• Provided advice and assistance on repayment plans to suit level of debt and
customer circumstances.
• Adhered to legislative guidelines and the Privacy Act.
• Entered data and maintained accurate records.
EDUCATION
June 2001 – March 2005
Bachelor of Applied Science in Environmental Science
Technological University of the Philippines, Manila City
SKILLS
• Customer Support & Client Relationship Management
• Email and Live Chat Support
• Order Processing & Issue Resolution
• Problem-Solving & Conflict Resolution
• Time Management & Task Prioritization
• Multitasking in Fast-Paced Environments
• Written & Verbal Communication
• CRM & Helpdesk Tools
