Myra Mijares
Phase 2 Package 1 Block 6 Lot 20 Bagong Silang, Caloocan, 1428, Philippines
PROFILE
Results-driven Customer Service Professional with a proven track record in Business Process
Operations as well as Financial Intelligence Operations. I am a dedicated, organized and
methodical individual. I have good interpersonal skills, an excellent team worker, and very
willing to learn and develop new skills. I am reliable, flexible, and dependable and often seek
new responsibilities within a wide range of employment areas.
EMPLOYMENT HISTORY
June 2024 – May 2025
Remote Customer Care Officer, FluffCo
• Managed and responded to customer’s emails within Zendesk promptly, ensuring
timely resolutions of issues to support business operations.
• Process and track orders in Shopify, Amazon Seller Central, and WowPay.
• Process refunds and replacements in Shopify, Amazon, and WowPay
• Generate weekly sales reports from Amazon and create business reports.
• Report key customer feedback and satisfaction improvements from Amazon.
• Generate daily best seller ranking reports from Amazon.
• Worked closely with colleagues to deliver high-quality results and achieve
company objectives.
October 2021 –April 2024
Senior Process Associate at TATA Consultancy Services Inc., Taguig City
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Provided support to clients with regards to billing, refund request, personal
information updates, moving of service, and answering account-related inquiries
via chat.
Performed administration task like updating daily trackers and creating tickets.
Attended training to make sure that policies and processes are being adhered to.
August 2019 – July 2022
Level 2 Technical Adviser at Concentrix Corporation, Quezon City
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Provided technical support to customers via phone and email with regards to
software issue of their devices.
Created and maintained detailed technical documentation for network hardware
and software, allowing for quick resolution of technical issues.
Booked appointment for onsite technician for hardware issues.
August 2018 – June 2019
KYC Analyst at HSBC Electronic Data Processing Philippines, Muntinlupa City
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Prepared detailed reports to document customer risk assessments and findings.
Updated KYC profiles in accordance with the Group Policy, obtained
documents as required from the client/relationship manager and undertook due
diligence.
Maintained up-to-date knowledge of KYC regulations and best practices.
Collaborated with cross-functional teams to investigate and resolve potential
compliance issues.
March 2014 – May 2018
Sanctions Officer at ANZ Manila Service Center, Makati City
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Monitored and screened SWIFT messages and transactions to detect and
prevent contravention of the bank's Economic Trade Sanctions Policy.
Maintained up-to-date knowledge of international and local trade sanctions
regulations and best practices.
Collaborated with cross-functional teams to investigate and resolve potential
compliance issues.
Collections Officer
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Worked with delinquent accounts (Mortgage, Personal Loan, Overdraft, and
Credit Card) and attempt to collect payment from debtors of the bank via phone.
Provided advice and assistance on repayment plans to suit level of debt and
customer circumstances.
Adhered to legislative guidelines and the Privacy Act.
Entered data and maintained accurate records.
September 2013 – March 2014
Inbound Classified Operator at Teletech Customer Care Management Philippines.,
Inc., Mandaluyong City
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Provided support to customers who wants to place an advertisements in a local
newspaper in Australia via phone and email
Created advertisements following the rules and procedures
Coordinated with other department or team to share best practices
EDUCATION
June 2001 – March 2005
Bachelor of Applied Science in Environmental Science
Technological University of the Philippines, Manila City
SKILLS
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Fast Learner
Computer Skills
Time Management
Advanced Communication Skills
Excellent Customer Service Skills
Problem Solving Skills
Multitasking Skills
