MYOSHI MCDAVID-WILLIAMS
Lake Mary, FL 32746
Cell:- --Administrative professional offering excellent communication and computer skills. Meets deadlines and
works with a high level of responsibility and accountability. I possess a strong work ethic that I believe can
benefit your company.
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Notary Public
0440 License
Professional phone etiquette
Excellent communication skills
Multi-line phone proficiency
Critical thinker
Attention to detail
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Team building
Filing and data archiving
40 WPM typing speed
Customer service-oriented
Works well under pressure
Invoice processing
MS Office: Word,,Excel,,PPT
07/2018 to Present Account Manager
Nielson, Mosholder, & Associates-Sanford, FL
Issue Contractor Bonds
Answer Incoming Calls
Invoicing Final Bonds
04/2018 to 07/2018 Health Insurance Customer Service Representative
Alegus-Maitland, FL
Answered incoming calls from FSA(Flexible Spending Account) customers
Processed Payments
Reissued FSA cards
Technical Support for the FSA Website/App
09/2014 to 03/2018 Customer Service Representative
Ashton Agency – Winter Park, FL
Headed the Notary Bond Department, Facilitated the bond insurance claims process
Processed daily invoices and billed renewed invoices to clients,
Processed bond applications, Issued/Renewed bonds, Obtained bond/vendor quotes
Investigated/resolved customer inquiries and complaints in a timely/empathetic manner. Ensured
superior customer experience
01/2013 to 09/2014 Card Specialist/Collections; Administrative Assistant/Intern
JPMorgan Chase – Lake Mary, FL
Negotiated collection payments on delinquent accounts, Managed high call volume with tact and professionalism, Referred
unresolved customer grievances to designated departments for further action, Accurately document/research/resolve
customer service issues.
Effectively managed a high-volume of inbound/outbound customer calls.
Defused volatile customer situations calmly and courteously.
Lake Mary ENT & Allergy (Intern) – Lake Mary, FL
Placed patient information into the Electronic Health Records, Assisted Office Manager with the hiring process
Screened applicant resumes and coordinated both phone and in-person interviews,
Answered and managed incoming and outgoing calls while recording accurate messages
02/2012 – 01/2013 Maternity Leave & Relocation to Florida
04/2010 to 02/2012 Customer Service Representative
Verizon Wireless – Elgin, SC
Assisted customers with the purchase of company products and billing services Technical support
Developed and maintained knowledge of wireless services and equipment
05/2009 to 04/2010Marketing Associate
Level One – Greenville, SC
Assisted with the home renting process
EDUCATION / CERTIFICATIONS
2009 Bachelor of Science: Business/Health Science
Clemson University - Clemson, SC
License 0440-CPSR Certified Professional Service Representative
References Upon Request
