MYMIE P. BERDEJO
REMOTE MEDICAL BILLER | CUSTOMER SUPPORT SPECIALIST
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🔗linkedin.com/in/mymie-berdejo-231b4355
linkedin.com/in/mymie-berdejo-231b4355
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linkedin.com/in/mymie-berdejo-231b4355
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Customer Support Specialist with 2+ years of experience handling high-volume inquiries for international e-commerce brands.
Skilled in Shopify and Gorgias, resolving order issues, refunds, shipping delays, and account concerns with empathy and
accuracy. Strong background in CRM management, documentation, and issue resolution. Adaptable, detail-oriented, and
committed to delivering excellent customer experiences. Also trained in medical billing, bringing added versatility and
compliance awareness.
PROFESSIONAL EXPERIENCE
Customer Support Representative (Shopify & Gorgias)
ELITE GCCS Part- Time | Remote| Nov 2024 – Jan 2026
Handled 50+ daily customer inquiries via email and chat.
Resolved order issues including refunds, shipping delays, and account concerns.
Updated orders and customer data using Gorgias and Shopify backend.
Maintained accurate case documentation for efficient resolution
Customer Service Representative & Admin Assistant
Personal Collection Inc. | Remote | Nov 2023 – May 2025
Provided customer support via phone, email, and chat
Managed CRM records and customer data with accuracy
Assisted in order processing and issue resolution
Senior High School Teacher
Agusan del Sur College | Aug 2022 – Jun 2023
Delivered structured lessons and maintained student records
Collaborated with faculty on curriculum planning
Contact Tracer
Department of the Interior and Local Government | Oct 2020 – Apr 2022
Conducted confidential interviews and documented exposure data
Coordinated with healthcare teams for accurate reporting
CORE SKILLS
Customer Support: Shopify, Gorgias, Email & Chat Support, CRM Management, Issue Resolution
Communication: Professional English (written & spoken), Empathy, Problem-Solving
Operations: Documentation Accuracy, SOP Compliance, Remote Team Collaboration
Additional Skills: Medical Billing (Charge Entry, Claims Submission, Denial Management, Insurance Verification
EDUCATION & CERTIFICATION
General Virtual Assistant Training – ProVA PH, 2025
Medical Billing Certification (Training + Internship) – Premier Medical Billing Academy, 2026
BA Sociology – Caraga State University,-
