Myles Ericka Baja

With a diverse background in medical billing, digital customer engagement, and account management, I bring a unique combination of analytical, interpersonal, and strategic skills honed over several years. My professional journey began in the medical billing industry, where I spent three years as a medical biller managing critical aspects of payment processing and Accounts Receivable (AR). During this time, I was responsible for handling Explanation of Benefits (EOBs), ensuring that payments were accurately transferred to our system, and meticulously tracking these payments to prevent denials and handle timely filing limits (TFLs). This role sharpened my attention to detail, reinforced my understanding of compliance and financial accuracy, and taught me the importance of clear communication with insurers and healthcare providers.

After my experience in medical billing, I transitioned to digital customer engagement, where I spent one year as an OnlyFans chatter. This role allowed me to explore my communication skills in a new environment, where I built strong connections with subscribers through engaging, personalized interactions. By responding attentively to each subscriber's interests and maintaining high engagement levels, I helped foster subscriber loyalty and enhance customer satisfaction. This experience helped me develop a deep understanding of effective online communication, relationship-building, and user experience.

Additionally, I spent three months as an account manager, where I took on a more strategic role by managing the content posting for OnlyFans accounts. My responsibilities included creating and scheduling content in line with audience preferences, managing subscriber communications to boost engagement, and identifying trends to drive growth. I excelled at balancing subscriber demands with brand goals, helping to maintain a steady increase in subscriptions and retention rates. This experience allowed me to further refine my skills in digital content management, customer engagement, and data-driven decision-making.

Overall, I am a highly adaptable, results-oriented professional with strong skills in administrative precision, customer engagement, and digital strategy. I have demonstrated proficiency in managing sensitive information and ensuring accuracy in high-stakes environments, as well as in creating personalized customer experiences that drive loyalty. My goal is to leverage my background in both the healthcare and digital engagement fields to bring a well-rounded, thoughtful approach to any role that values analytical rigor and customer-centric communication.