Mylene Rongavilla

Mylene M. Rongavilla 742 Dir. A. Bunye Ave, Sucat Muntinlupa City Contact #:- ♦ Email:- CAREER OBJECTIVE Energetic Sales Representative with 11 years of B2B sales experience over the phone. Self-motivated with excellent verbal and written communication skills and strong computer experience. Excited to bring talent and leadership to growing organization with room for growth. Seeking to take next career step with company that rewards hard work and talent. KEY SKILLS AND COMPETENCIES • • • Exceptional communication skills Customer-oriented Employee relations • • • Motivated team player Excellent work ethic International sales support CAREER HISTORY Account Manager On Hold Inc. – Coral Springs, FL (Homebased) January 2017 to January 2022 * Trained and coached a team of up to 10 sales representatives focused on explaining product benefits to prospects and the right way to set appointments. * Maintained and organized a customer database of over 5,000 clients nationwide (USA based). * Planned and led training sessions to promote sales team professional development and sales goal reinforcement. Team Leader On Hold Inc. – Coral Springs, FL (Homebased) January 2015 to January 2017 * Provided constructive criticism regarding quality assurance on team’s appointments made. * Coached team members in customer service techniques, providing feedback and encouraging them to reach their highest sales potential. * Helped drive sales goals and achieve monthly quotas. * Mentored new sales associates to contribute to the team’s positive culture. Sales Associate On Hold Inc. – Coral Springs, FL (Homebased) * Maintained adherence to all company protocols. * Worked collaboratively in team environment. * Helped customers with questions, problems and complaints in via telephone. * Achieved sales goals and service performance goals by cultivating and securing good customer relationships. January 2012 to 2015 Contact Center Associate I-Elev8 Contact Solutions – Taguig City, NCR May 2010 to December 2011 * Demonstrated dedication to continuous improving sales abilities and product knowledge. * Helped customers with questions, problems and complaints in via telephone. * Achieved sales goals and service performance goals by cultivating and securing good customer relationships. * Worked collaboratively in team environment. ACADEMIC QUALIFICATIONS The Fisher Valley College Taguig City, NCR Associate In Computer Secretarial REFERENCES Available on request. 2007 - 2010 Outstanding Student (April 2010)