MYLENE R. BORGONIA
62-D Don Carlos Rivilla St.
Pasay City
Mobile No.:-/-
Email Add:-
Career Objectives:
To attain a job that will let me grow to be better person and will give me chance to develop my skills
and to give better assistance to the job that will be given to me.
Work Experience & Duties and Responsibilities:
Student Loan & Savings
28th Floor IBM Eastwood Ave.
Bagumbayan, Quezon City
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Transfer Officer (Telemarketer)
June 2021-Present
Doing Outbound calling.
Pre qualifying the customer about the program
Transfer calls to a loan Specialist to qualify for the program
Concentrix Phils.
Northgate Alabang
Advance Technical Support
August 2018 – Jan. 2021
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Receives Inbound calls and doing outbound calls to the customer.
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Troubleshooting on mobile devices and walk customers through repair process.
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Promoted to Mobile Device Technician, repairing customer products and providing technical support.
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Assisted inbound customers with billing/ technical support/ warranty replacements as needed.
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Process payment over the phone, assist in payment arrangement
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Adding and upgrading plans to the customer.
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.Activating the device and changing phone numbers.
EXL SERVICE INC.
6/F OneE-Com Center Harbor side
Mall of Asia, Pasay City
Teletech
SM Central Business Park Bay City, Pasay City
Customer Service Associate
June 17, 2013 – July 23, 2018
Customer Service Associate
August 10, 2009 – May 25, 2013
Epldt Ventus
Reposo St. Salcedo Village, Makati City
Customer Service Representative
May 19, 2008 – Aug. 8, 2008
Epldt Ventus
Emerald Avenue Ortigas Center, Pasig City
Customer Service Representative
April 2008 – May 15, 2008
Owtel Phils. Inc.
One San Miguel Bldg. 35th Flr. One San
Ortigas Center, Pasig City
Telesales Agent
Jan 8, 2007 – May 5, 2007 Miguel Ave.
Educational Background:
College:
Philippine Women’s University
Computer Programming in
Software Technology- (2-year Course Graduate)
Vocational:
Manila Adventist School Medical Arts Center
Caregiver
January 2005
Personal Information:
Birthdate:
June 7, 1974
Birthplace:
Rizal, Makati City
Religion:
Roman Catholic
Nationality:
Filipino
Civil Status:
Married
