WORK EXPERIENCE
FOCUS FORWARD
Transcriber | Nov. 2018 to present
- transcribing recorded audio into text files and
submitting them to client within a given time frame.
These audio may include business meetings, market
research, doctor-patient consultations, etc.
WAY WITH WORDS
SRT Editor | Oct 2019 to July 2021
MYLENE JAWOD
FREELANCE TRANSCRIPTIONIST
ABOUT MYSELF
Having accumulated several years of
experience in the BPO industry, I
transitioned to remote work in 2018. I am
presently
working
part-time
doing
localization and transcription for YouTube
videos using Loft 2.0 tool. Concurrently, I
am also seeking new opportunities in a
remote non-voice setup, eager to take on
new challenges to further expand my
skillset.
CORE COMPETENCIES
keen attention to detail
well-organized
strong typing and listening skills
strong written and verbal English
communication skills
can multitask & research effectively
accustomed to working independently
CONTACT INFORMATION
linkedin.com/in/mylene-jawod-bb-/
--#7 Yellow Apt, San Gabriel Subdivision,
Purok Tumpok, Brgy. Balingasag, Bago City
6105 Negros Occidental
- editing machined-generated transcript, making sure
it is accurate and readable. Audio usually consists of
recorded interactions between customers and contact
centers, to be utilized as subtitles for QA and training
purposes. Work is project-based.
Convergys Bacolod
Order Entry Specialist | June 2013 to July 2014
-(US-based cable television company) Data entry of
specific codes for each channel and each add-on, or
removal of codes for downgrades/cancelling of
subscription. Processed service relocations, i.e.,
disconnecting cable service in previous address and
activating cable service in new address. Also handled
technician
calls
&
home
security
system
queries/orders.
Teleperformance Bacolod
CSR | April 2012 to May 2013
-(US-based online booking/travel account) Booked
hotel/car/flight reservations for customers, answered
general queries, processed cancel/refund requests,
handled customer feedback/complaint about their
accomodations, etc.
-(US-based credit card company) Answered general
card/account queries, payment reversals, fraud
reports, stolen/lost card reports, point system queries,
etc.
SCHOOLS ATTENDED
BAGO CITY COLLEGE
BS in Information Systems
- June 2010 to March 2012
PONTEVEDRA NATIONAL HIGH SCHOOL
- June 2006 to March 2010
