907 Topaz St, Greenheights Subd, Novaliches, Quezon City, Philippines- |--|-
PROFESSIONAL
BACKGROUND
Online English Teacher
March 2017 - present
51 Talk
ADB Ave, Ortigas, Pasig City, Philippines
Primary Function:
Conduct 25-minute, one-on-one English lessons to Chinese learners (children and
adults) online.
Responsibilities:
Prepare and study the company-provided teaching materials before lessons start.
Provide feedback during the lesson
Create a lesson memo after each lesson
Media Coordinator / New Hire Trainer / HR Officer
May 2011 – December 2016
Global Fusion, LLC / Vinyl Interactive
San Miguel Ave, Ortigas, Pasig City, Philippines
Primary Function:
Act as liaison between the Media Department and the company’s publishers and
clients (schools) for education-related campaigns; Run new hire training classes; and
assist HR with job interviews and administrative tasks.
Responsibilities:
Communicates with current publishers regarding ad placement set up, and
monthly billing statistics
Resolves ad placement compliance issues with the publishers and communicates
resolution to the clients
Researches and coordinates with potential/new publishers regarding ad
placements for the campaigns
Researches potential clients for the web development business of the company.
Answers customer inquiries via email or phone
Facilitates new hire training classes covering American Culture, US education
system, and English language skills
Creates / updates training materials
Conducts needs assessment as needed
Coaches the newly hired Call Center Supervisor focusing on the position’s key
competencies
Creates the monthly expense reports for the Manila and Cebu offices
Conducts applicant job interviews as needed
Assists in planning and sending out communication for company events
Performs other tasks needed by the company
Manager – Training
January 2008 – August 2010
Aegis PeopleSupport, Inc.
Ayala Ave. cor. Buendia Ave., Makati City, Philippines 1200
Primary Function:
Responsible for the holistic delivery of training and development per client, account
or group; effectively manage training teams or functions for quality and performance
in the implementation of projects, systems and procedures within the department;
coach and mentor to training team.
Responsibilities:
Act as a strategic leader and role model for the training team.
Provide strategic direction and planning in support of the company’s vision and
annual goals.
Act as strategic coach and mentor of the training team.
Administer and collect all evaluations and tie results to performance.
Hiring, staffing and development of the training team.
Systematize processes and procedures within the training team.
Ensure strict adherence of the training team to implemented policies and
procedures of the company
Impose rewards and sanctions where appropriate
Ensure that all training teams’ requirements are available
Act as the account’s primary point of contact for all client for all aspects of
training
Participate in and prepare agendas for regular conference calls with the client
Respond to and communicate client-specific requests within the account
Provide business solutions and act as consultant to partner client on specific
concerns
Market training programs to clients
Manage and participate in all the training responsibilities within a project team,
which include: developing and executing a training strategy, preparing and
maintaining a task level project plan, scheduling classes and coordinating all
training logistics, interacting with all levels of employees
Identify and implement special projects based on the needs of the Training
Department
Delegate and approve special projects for team implementation
Work on special projects as assigned by the Program Director and ensure that
deadlines and parameters are met
Facilitates mediation, departmental team buildings, and other meetings as
required
Senior Trainer
July 2006 – December 2007
PeopleSupport, Inc.
Ayala Ave. cor. Buendia Ave., Makati City 1200
Primary Function:
OIC in absence of the Training Manager; Assist the Training Manager in coming up
with projects that will impact the account’s performance; roll out training classes
whenever needed
Responsibilities:
Conducts needs analysis to determine needs that can be met by the Training
Department; and come up with recommendations on resolution/next steps
Delegates tasks related to projects and/or classes
Participates in support staff meetings and business reviews whenever necessary
Assists the Training Manager with monitoring existing classes and scheduling
upcoming ones
Participates in Train-The-Trainer sessions with the client for account updates
Rolls out new hire orientation training, American culture training, soft skills
training, refresher courses, and update training classes to agents and support
staff
Conduct instructor assessments whenever there are classes
Reports directly to the Training Manager
Trainer
April 2004 – July 2006
PeopleSupport, Inc.
Ayala Ave. cor. Buendia Ave., Makati City 1200
Primary Function:
Deliver quality training classes for new hires and existing agents and support staff
Responsibilities:
Rolls out new hire orientation training, American culture training, soft skills
training, refresher courses, and update training classes to agents and support
staff
Participates in Train-The-Trainer sessions with the client for account updates
Reports directly to the Training Manager
Call Center Agent
August 2001 – April 2004
PeopleSupport, Inc.
PhilAm Life Tower, Paseo de Roxas, Makati City 1200
Primary Function:
Provides phone, email and/or facsimile support to customers for a technical account.
Responsibilities:
Answers customer inquiries through all touch points (phone, email or facsimile)
as assigned by the supervisor
Resolve technical and billing issues concerning products
Meets monthly sales targets by determining possible purchases needed by the
customer after careful analysis of their account data
Assists the Training Department in refresher and update training classes as
volunteer when needed
EDUCATIONAL
BACKGROUND
TRAININGS/
CERTIFICATIONS
Bachelor of Science in Computer Science
AMA Computer College
Quezon City, Metro Manila
May 2001
Trainer Certification Program
PeopleSupport, Inc.
2005 - 2006
Administering Training
Adult Learning Principles and Methodologies
Needs Analysis
Instructional Design
Instructional Methodologies and Lesson Planning
Classroom Management
Presentation Skills
Facilitation Skills
Training Evaluation
Instructional Competencies
E-Learning
PowerPoint Presentation
Initial Supervisor Training
PeopleSupport, Inc.
August 2005
Management Development Training
PeopleSupport, Inc.
May 2005
Soft-Skills Coaching Recertification
Aegis PeopleSupport, Inc.
August 2010
SKILLS
Language: Fluent in Oral / Written English
Training: English Language Skills, American Culture Training, Soft-skills Training,
Sales Training, Customer Service
Technical Writing
Internet and HTML Programming
E-Learning
MS Office Applications (Word, Excel, PowerPoint, Outlook)
CRM Applications (Siebel, Salesforce)
Photo Editing Applications (Gimp, Photoshop)
Video Editing Application (Video Pad)
HOBBIES &
INTERESTS
High-Intensive Interval Training (HIIT), LesMills workout classes, Traveling, Dogs,
Horseback Riding, Sketching, Social media, Watching movies and historical
documentaries
REFERENCE
Furnished upon request
