Mylen Dunton

MYLEN DUNTON VIRTUAL ASSISTANT ABOUT I am an experienced Virtual Assistant who exhibits a professional demeanor and excellent communications skills. Skilled in creating customers' lease contracts, has great attention to detail, able to rapidly gain product knowledge, and has a Strong Work Ethic. CONTACT INFORMATION Cell: (- Email:-Skype: sweetdunton Address: 161 Red Palm St Lower Lucban Brgy.Dela Paz Antipolo City, Philippines 1870 EXPERIENCE Document Specialist/Social Media Manager- Part Time CIMMA, Canadian Immigration Access (October 2020- Present) -Respond to emails, chats, and phone calls -Schedule meetings and manage calendar -Manage filing systems, update records, and organize documentation -Appointment Setting -Conduct Research -Fill out an application form -Managing the day-to-day handling of all social media accounts such as LinkedIn, Facebook, Twitter, and Instagram -Oversee, plan and deliver content across different platforms -Develop brand awareness and online reputation -Social Media Audit Customer Service Representative Rainmaker Asia Inc. (July 2007- May 2013) -Responsible for providing resellers renewal information such as renewal id number, license description, start date, and end date, certificate number, reference number, and customer number. -Process and input all customer orders and check the computer for product availability. -Provide pricing on new products and capital equipment to customers.• Handle return goods authorization process according to procedures and assure proper credit is given to the customer. -Maintain a good working relationship with customers by responding to all inquiries and complaints concerning work-orders invoices, shipments in a courteous and efficient manner. -Furnish shipping and tracking information to customers as required and maintain records and back-order logs. Skills -Email management -Appointment Setting -Data Entry -Social Media management and content creation -Proofreading -Contract creation -Calendar management -Travel Research and booking -Create and manage database and CRM -Customer Service -Telemarketing/Lead Generation Senior Operations Coordinator Telus International Philippines (August 2013- July 2020) -Prepare and deliver Master Lease Agreements, schedules, and other financial contracts to customers -Answer inquiries relating to invoices, financial contracts, and recovery of executed documents. -Ensure executed financial contracts are booked into the system of record, funded, and wired in a timely manner -Maintain accurate administrative records relevant to the transaction, including critical customer and partner information -Document policy and procedures, perform quality audits and ensure adherence to business controls. • Communicate updates, process, requirements, and expectations to customers and partners as needed Holiday Consultant Vacation Club International June 2003- July 2007 -Conduct one on one presentation to a prospective clients -Offers club membership. -Explain benefits and privileges of becoming a member and Close the deal EDUCATION University of San Agustin Iloilo, Philippines Bachelor of Arts in Political Science