Myla Manriza

MYLA R. MANRIZA- Blk 11 Lot 57 Phase 6 Juana Complex Biñan, Laguna-Website: mylamanriza.wixsite.com/mhyfreelancing Myla Manriza - Upwork OBJECTIVE To obtain a job where I can utilize my management skills and customer satisfaction training. EDUCATION Bachelor’s Degree in Psychology, March 2002 UNIVERSITY OF PERPETUAL HELP SYSTEMS OF LAGUNA, Binan, Laguna Secondary School Diploma, March 1996 ST. JOHN MARK ACADEMY OF BIñAN SKILLS • • • • • • • • • • • • • • Experienced in Customer Service with 9+ years of experience flawless of preparation of reports, presentations and maintaining utmost confidentiality. Amazon Seller Experienced Advance data entry experience, creation of Webinar from Gotowebinar, Infusion Soft, Kajabi and Canva for editing images Advance experienced in Kajabi website building, email campaign creation Basic Experience in WORD PRESS Basic Social Media and marketing experience Basic knowledge in Zendesk and Shopify CRM experience with Zoho Experienced in XERO & QuickBooks accounting software Project Manager tools experience in Asana, Basic Camp, Trello & Podio Fluent in Filipino and English Possesses expertise in Microsoft office and Microsoft Outlook. Expert in data management and research. Proficient in email support. Working knowledge in different CRM's like Salesforce, Limelight, Infusion & Click bank Working knowledge in CHATBOT EXPERIENCE General Affairs & Accounts Assistant - S Foods Singapore Pte Ltd ➢ Memo Issuance, Warning Letter Issuance & Send out email to all staff about next Public Holiday ➢ Assist incoming and outgoing staff ➢ Provide administrative support (including processing claims/reimbursements, coordination of leave application/approval/computations / updates) ➢ Explain human resources policies, procedures, and standards to new and existing employees ➢ Prepare or update employment records related to hiring, transferring, promoting, and terminating ➢ Work Permit, S Pass & E Pass Application/Cancellation/Renewal. Ensuring newly hire staff’s paperwork is completed and ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ processed Address any employment issues such as work-related complaints Handles Recruitment & New Staff Onboarding Assist in Recruitment posting and selection process Processing of government claims (Maternity, NS, etc) Tax Clearance (for non- singapore citizen only) "Updating of WP holder addresses and phone number in MOM OFWAS (Online Foreign Worker Address Service)" Work Permit, S Pass & E Pass Application/Cancellation/Renewal File Medical Claim of Staffs under the WICA MOM Survey Monthly Payroll for Singapore and Freelance Medical and Dental Claims Tracking and Monitoring EDB Survey Generate List of customers to send the monthly SOA Generate monthly SOA to customers Contact customers to chase payment Prepare Weekly report for Sales Manager for Ecommerce & F & B Sales Prepare Weekly for Inventories of Products (Movement per WEEK) Prepare Monthly Reports of Wagyu and Non-Wagyu Beef Consumption Prepare Bi-Monthly Reports for Customer’s stock movement Prepare Packing list for the arrival of new stocks 2-3times per month Assist in adding products in WooCommerce, checking of stock, and posting in Facebook and Instagram Assist the Social media team for FB live – replying in comments, posting in different groups and the likes. Administrator - The CareSide – Project Based ➢ Provide support to the Administration Manager by completing tasks ➢ ➢ ➢ ➢ assigned relating to procurement management, invoice payment, expense management, onboarding new staff, and general admin tasks. Data Entry Maintaining or managing data or records in the CRM/system. Respond to client emails regarding procurement and invoice payment. Uploading documents ➢ Adding Invoices in systems and google sheet per services ➢ Adhoc tasks o Communicating with staff members to follow up or ask for additional information regarding their onboarding or o o weekly timesheets Communicating with clients the status of their procurement Finding new suppliers less Part Time VA - Email Support and Customer support for Kajabi Online course Kristen Pavez ➢ Setup email automations ➢ Respond to customer emails as required ➢ Add all FB Business page interaction to like page and/or add as friends ➢ Respond to FB messages & comments on events ➢ Create some infographics on Canva ➢ Update/create content on Canva including "upcoming workshops" flyer each week. ➢ Created branded content including flyers, newsletters, memes, feedback forms ➢ Create events on Squarespace and Facebook ➢ Update Linktree & other websites with information on events Kajabi: Design all downloadable documents and resources Upload & Publish salespages and landing pages and products into Kajabi Answer member enquiry emails Check all payments have gone through for memberships Type up and schedule weekly email summaries to members of what is going on and what’s coming up Schedule email sequences for launches and pre launches Design landing pages, salespage and others, create offers and tags. Manage deactivation of cancelled membership ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ Virtual Asisstant duties: Answer and file emails, Schedule Diary, Write and schedule email campaigns Social Media Management Receipt Bank - send invoices weekly to reciept bank for xero reconciliation ➢ ➢ ➢ ➢ ➢ Part Time VA - Email Support and Customer support for Kajabi Online course Learning At Home Club Kajabi: ➢ Design all downloadable documents and resources ➢ Upload into Kajabi ➢ Publish on Kajabi ➢ Answer member enquiry emails ➢ Check all payments have gone through for memberships ➢ Type up and schedule weekly email summaries to members of what is going on and what’s coming up ➢ Schedule email sequences for launches and pre launches ➢ Design landing pages, salespage and others, create offers and tags. ➢ Manage deactivation of cancelled membership Customer Support duties: ➢ Answer and file emails, ➢ Write and schedule email campaigns ➢ Social Media Management ➢ Email for collabs Business Support Officer TECHFORCE – June 12 2018 – February 29 2020 Compliance Department – HR Compliance Assistant ➢ Assist in onboarding process ➢ Process, verify, and maintain contractors related documentation ➢ Process and review contractors certifications ➢ Organise TF Induction, LL Induction and SWMS for new compliant contractors ➢ Completed profile in Pegasus ➢ Updating Pegasus roles ➢ Send communications to contractors if needed (sending reminder regarding expiring documents) ➢ Adding and updating information in Zoho recruit Activations Department – Quality Officer ➢ Compiled collected photo artefacts submitted by technicians ➢ Ensure that the photos submitted are aligned with the checklist provided by UCG ➢ Send communication for outstanding missing artefacts of technicians ➢ Provided guidelines to technicians so they can submit accurate photo artefacts ➢ Process dispute and coordinate with UCG or technician if needed Remediations Department – Business Support Officer ➢ Assigning of work package ➢ Compiled collected photo artefacts submitted by technicians ➢ Ensure that the photos submitted are aligned with the guidelines provided by LendLease ➢ Conduct audit on the submitted photo artefacts ➢ Send communication for outstanding missing artefacts of technicians ➢ Provided guidelines to technicians so they can submit accurate photo artefacts ➢ Process dispute/defects and coordinate with LendLease or technician if needed SDU and Network Civils Department – Workflow Coordinator SDU ➢ SAMs Breakdown from RECO SHEET ➢ Communication with techs via viber/sonetel or emails ➢ Personal/Zoho Emails - Ticketing and completing ➢ Update tracker and report trackers (FSAM and RECO Sheet) ➢ Clawback and Re-runs processing ➢ Sending outstanding jobs ➢ Complete details for missing sub - done ➢ Manual transfer of jobs submissions ➢ Work Pack Allocation for SDU ➢ SDU Audit ➢ SDU Daily report and Boots on ground ➢ Processing of Manual SOR's ➢ NETWORK CIVILS Audits ➢ NDD Work package assignment - Vacc Services ➢ Process PIMS Dispute - SDU and Network Civils ➢ Creating redline maps ➢ Checking invoice of Traffic management (Network Civils) ➢ Checking invoice of Reinstatement Accounting Assistant – used QuickBooks Software YouSculpt – Sept 10, 2015 – January 31, 2018 - US CLIENT Compare previously prepared bank statements with canceled checks and reconcile discrepancies. Match statements with batches of canceled checks by account numbers Do travel expense statement monthly Compute, record, and proofread data and other information, such as records or reports. Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes. Debit, credit, and total accounts on computer spreadsheets and databases, using specialized accounting software. ➢ Code documents according to company procedures. ➢ ➢ ➢ ➢ ➢ ➢ ➢ Handle s simple bank reconciliation ➢ Reconcile or note and report discrepancies found in records. ➢ Handles data entry for sales invoice in a database in a specific time Administrative Assistant ➢ Create and setup online courses in Infusionsoft, Kajabi, and Gotomeeting. ➢ Setup templated launches in Infusionsoft, Gotowebinar, Megaphone, Kajabi ➢ Manage transcriptions of classes and launch webinars ➢ Manages Boss’ notes about classes and webinars ➢ Manages social media accounts including posting, creating simple content, ➢ Manage all other VA’s, hire people for specific tasks such as graphics, etc. ➢ Perform routine customer service, like updating payment DASHBOARD ➢ Thorough research of artists that are interviewed, the vfx industry, game industry, the 3d printing industry, email marketing, computer graphics, and sometimes dense subjects like 3d computer vision, basically, some geeky stuff and we can really geek out here… ➢ Manage class schedule (about 3 or 4 classes at a time). Teacher schedule and student notifications for holidays. Administrative /Accounting Assistant CARLA Personal Styling – January 31, 2018 – June 2019 - US CLIENT ➢ Prepares invoices, sales statements in QuickBooks ➢ Compare previously prepared bank statements with canceled checks and reconcile discrepancies. ➢ Match statements with batches of canceled checks by account numbers ➢ Compute, record, and proofread data and other information, such as records or reports. ➢ Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes. ➢ Debit, credit, and total accounts on computer spreadsheets and databases, using specialized accounting software (QB). ➢ Reconcile or note and report discrepancies found in records. ➢ Do travel expense statement monthly ➢ Handles data entry for sales invoice in a database in a specific time Real Estate VA Lin Realty Group – February 2018- June2018 ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ Loading listings on MLSloading listings on Zillow Creating email blasts via Mail Chimp Creating marketing newsletters Create Facebook posts via Hootsuite Creating and posting online blogs Light photo editing Scrubbing lead data for accuracy Entering leads into database Creating open house flyers Mail merging for marketing letters eCommerce Customer Service Representative My First Blush– Mar 2017 - Apr 2018 - US CLIENT ➢ Attracts potential customers by answering product and service questions; suggesting information about other products and services thru email support via Helpscout. ➢ Opens customer accounts by recording account information in Shopping Cart. Maintains client records by updating account information thru Shopify. ➢ Answer customers' questions about products, prices, availability, or credit terms. ➢ Recommend potential products or services to management by collecting customer information and analyzing customer need ➢ Answers Positive or Negative reviews in Reviews.io or Stampede ➢ Emphasize product features based on analyses of customers' needs and on technical knowledge of product capabilities and limitations. ➢ Maintain customer records, using automated systems. - Maintains financial accounts by processing customer adjustments, giving out refunds if necessary ➢ Prepares product or service reports by collecting and analyzing customer information. ➢ Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; ➢ ➢ ➢ ➢ ➢ ➢ selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution, all done thru email Inform customers of estimated delivery schedules, service contracts, warranties, or other information pertaining to purchased products. Recommend ways for customers to alter product usage in order to improve production. Verify that materials lists are accurate and that delivery schedules meet project deadlines. Listen to and resolve customer complaints regarding services, products, or personnel. Check to ensure that appropriate changes were made to resolve customers' problems. Determine charges for services requested, collect deposits or payments, or arrange for billing. ➢ Refer unresolved customer grievances to designated departments for further investigation. Contributes to team effort by accomplishing related results as needed Administrative Assistant Copychief – Sept 10, 2015 – Jan 05, 2016 – US CLIENT ➢ Customer Service (Email Support) do cancellation of subscription, handling errors, closing and adding tickets for support and the likes in Nanacast, Intercom & Freshdesk Basic Wordpress Management (editing blog posts, adding images, etc) File and calendar management (Dropbox, Google Drive, etc.) Basic research on certain topics for blogposts, newsletters or others Do simple email campaign management. Schedule and plot emails in Infusionsoft and use Improvely in creation, cloning and deletion of links ➢ Handling Social Media Management like: 1. Facebook for Business o Posting notes with HTML 2. Twitter o Engagement o Flushing o Twitter tools – Tweepi & Managefilte ➢ Schedule meetings ➢ Do Basic Transcription (manually) ➢ ➢ ➢ ➢ Administrative Assistant G Sharp Entertainment – Oct 03, 2015 – Nov. 03, 2015 - US CLIENT ➢ Responsible in Client Intake in DJ Event Planner- includes preparing a contract, entering their information into our ➢ ➢ ➢ ➢ ➢ system, and setting them up with an account. Updating and management of spreadsheets containing contact info for clients and fellow event professionals. Organize files Responsible in sending standard emails to clients at regular intervals (e.g., 30 days prior to their event, 10 days prior, two days following, etc.). For the most part, these emails will be generated using pre-written “canned responses” in Gmail, but special circumstances may occasionally require some modifications. Do Event Prep in Podio- Preparing certain files in the week prior to an event. This includes generating pdfs of client forms and searching our music database for availability of requested songs. You will also have to communicate with our DJs, musicians and other contractors to confirm certain information for their upcoming events. Ordering supplies - Ordering audio gear, lighting, office supplies etc. online. Do research and gather information online about various subjects and then summarizing findings with simple, bullet point-based reports. Such research projects may include services/pricing of competitors, helpful reviews of audio/lighting equipment, industry trends, etc. Business Support Officer – Office Based One Source Solution Insurance Agency Corp., June 01, 2014- Sept 15, 2015 ➢ In charge of payroll preparation, payment of PAG-IBIG, SSS, Philhealth and BIR Remittances. ➢ Expense reporting and coordinating with accountant ➢ Organize files ➢ Creation of procedural processes of different sales activities like flyering, saturation, telemarketing and others ➢ Assist the president in preparing reports of board meeting, book and manage appointments, act as secretary during board meeting. ➢ Act as Sales Support in house – assist agents in proposal generation with coordination with the ➢ ➢ ➢ ➢ ➢ Insurance companies. Assist in Sales account monitoring – ensure that business portfolio is well monitored. Assure that renewal advice is sent to the insured with the expiring policies and advise responsible agents for proper handling. In charge of overall customer service tasks, prepares proposal request for walk-in, telephone and internet inquiry, handles customer complaints and assure customer satisfaction. Do telemarketing , promotions for insurance products or promo activities to individual and corporate accounts thru telesales, email and fax Prepare materials for digital posting & social media promotions Do liasoning if the person in charge is not around. OTHER ONLINE WORKS Operations & Administration Assistant MusicEdu, Sydney, Australia , Jan 2014-Dec 30 2016 – Australian Client Handles Infusion Site, adding of contacts, logging in and out of the clients Adding of Images in wordpress and Infusion Handles adding of Students and Teachers in Infusion and Silverstripe Handles Tagging, re tagging, adding of images, transferring messages from Ontraport to Infusion for broadcasting Product auditing in Infusion Do administrative tasks such as reports (presentation in excel and powerpoint), video editing in Handbrake and Ifunia Youtube converter ➢ Keeps track of new tasks from Trello ➢ ➢ ➢ ➢ ➢ ➢ ASSISTANT MANAGER CUSTOMER SERVICE NASCO SALES, Corona, CA, Jan 2013 – Dec 2014 – US CLIENT ➢ Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. ➢ Check to ensure that appropriate changes were made to resolve customers' problems. ➢ Confer with customers by telephone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. ➢ Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ such as extreme weather conditions that could increase utility bills. Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems. Prepare and review operational reports and schedules to ensure accuracy and efficiency. Direct or coordinate the supportive services department of a business, agency, or organization. Handles customers inquiry thru Amazon Seller Center and follow up with different sources such as Walmart, Lakeside, Sears etc with regards to customer’s purchased item at Amazon- Follow up with different shipping freights for deliveries and status of the delivery – check of tracking numbers for the items. Responding to issues such as service inquiries & problems- Handling customer escalations and all customer relations issues. Dealing with customers and clients in a courteous, professional and diplomatic way. Building and maintaining positive client relationships - Able to handle complaints, aggressive customers and difficult situations. ➢ Delegating work according to an employee’s abilities and accomplishments- Building up effective customer service teams. ➢ Ability to lead and motivate others ➢ Provide clerical support to other departments. ➢ Set up and oversee administrative policies and procedures for the customer service department EMAIL SUPPORT REPRESENTATIVE Hawk Group Media, Austin, TX, Jan 2013 – Sep 2014 US CLIENT ➢ Attracts potential customers by answering product and service questions; suggesting information about other products and services thru email support via Salesforce and Desk. ➢ Opens customer accounts by recording account information in Shopping Cart. Maintains client records by ➢ ➢ ➢ ➢ ➢ updating account information thru Shopping Cart or InfusionSoft. Answer customers' questions about products, prices, availability, or credit terms. Recommend potential products or services to management by collecting customer information and analyzing customer needs. Emphasize product features based on analyses of customers' needs and on technical knowledge of product capabilities and limitations. Maintain customer records, using automated systems. - Maintains financial accounts by processing customer adjustments, giving out refunds if necessary Prepares product or service reports by collecting and analyzing customer information. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; ➢ ➢ ➢ ➢ ➢ ➢ ➢ selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution, all done thru email Inform customers of estimated delivery schedules, service contracts, warranties, or other information pertaining to purchased products. Recommend ways for customers to alter product usage in order to improve production. Verify that materials lists are accurate and that delivery schedules meet project deadlines. Listen to and resolve customer complaints regarding services, products, or personnel. Check to ensure that appropriate changes were made to resolve customers' problems. Determine charges for services requested, collect deposits or payments, or arrange for billing. Refer unresolved customer grievances to designated departments for further investigation. Contributes to team effort by accomplishing related results as needed Customer Service Support & Amazon Product Lister JRT Associate, Jacksonville, FL, Sept 2014 – Oct 2014 – US CLIENT ➢ Handles customer inquiry thru Amazon Seller Center ➢ Follow up with different sources such as Walmart, Lakeside, Sears etc. . with regards to customer’s purchased item at Amazon ➢ Follow up with different shipping freights for deliveries and status of the delivery – check of tracking numbers for the items ➢ Responding to issues such as service inquiries & problems ➢ Handling customer escalations and all customer relations issues. Dealing with customers and clients in a courteous, professional and diplomatic way. Establishing and maintaining positive customer relationships and able to handle complaints, aggressive customers and difficult situations. ➢ Research for different products in different sources. Adding product from source and compile to a sales spreadsheet. Add product to Amazon seller Central List Building /Admin Assistant STAR PRONOUNCE,, Brisbane, Queensland, May 2013 – Jul 2014 - Australian Client ➢ Handles administrative tasks like emailing the students to inform them about their end of contract. ➢ Update listings at google docs , managed google calendar for upcoming events or reminders for student activities & Update listing of students record ➢ Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail. ➢ Compile, copy, sort, and file records of office activities, business transactions, and other activities. ➢ Type, format, proofread, and edit correspondence and other documents, from notes or dictating machines, using ➢ ➢ ➢ ➢ computers or typewriters. Review files, records, and other documents to obtain information to respond to requests. Perform research for schools and additional clients Complete work schedules, manage calendars, and arrange appointments. Logging out of the student using a Star Pronounce database Bank Reconciliation/Data Entry RETRIEVER, Brisbane, Queensland, Apr 2013 – Jun 2014 – Australian ➢ ➢ ➢ ➢ ➢ Compare previously prepared bank statements with canceled checks and reconcile discrepancies. Match statements with batches of canceled checks by account numbers Compute, record, and proofread data and other information, such as records or reports. Collect, count, and disburse money, do basic bookkeeping, and complete banking transactions. Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes. ➢ Debit, credit, and total accounts on computer spreadsheets and databases, using specialized accounting software. ➢ Code documents according to company procedures. Handle s simple bank reconciliation of 6 clients under Xero database and used Zoho to enter the info collected from the bank reconciliation ➢ Reconcile or note and report discrepancies found in records. ➢ Handles data entry for sales invoice in a database in a specific time Web Researcher / Data Entry FIVE MILL, Los Angeles, CA, Sep 2011 – Jan 2013 – US CLIENT ➢ Perform or direct web site updates. Add new venues if needed and link to the database ➢ Researched and gathered different dentist and build a contact list. Comes from a given website which is the American Dental Association wherein I have to supply personal information including email address ➢ Maintained database for updating concert events, comes from 52 venues, submitted a report thru MS excel and google spreadsheet ➢ Submitted reports through excel file & google spreadsheet Link Builder Anything Hollywood, New York, NY , Apr 2011 – Jun 2014– US CLIENT ➢ Do links different website everyday –gather Hollywood news and entered to WORDPRESS database ➢ Create comments from a Hollywood article and link to Twitter account of Anything Hollywood to create traffic on AH site ➢ Performs some researches from different topic supervisor gave Communication Specialist KOLAMAP, Los Angeles, California, Sep 2011 – Jan 2012 – US CLIENT ➢ Update email program for web design ➢ Post web design contract in free ad websites such as Craigslist and Backpage ➢ Submitted reports through excel file and google spreadsheet OTHER OFFICE BASED Data Management Coordinator and CRIMINAL AND CREDIT ANALYSIS SPECIALIST CHECKWELL DECSIONS INC / Sterling BPO, Makati, Metro Manila, Sept 2008 – Jan 2012 ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ Analyze credit data and financial statements to determine the degree of risk involved in extending credit or lending money. Verifies input data to ensure accuracy of completed work; scans and edits for errors during processing Handles identity cross check & credit history check thru Transunion (major credit bureau) to provide comparison of information given by the candidate Perform Public Safety checks & Quebec Search by the use of World Check vendor Email proofread documents / final reports to clients directly Encode data’s about Criminal Record check and References check and the like s from the scanned documents (handwritten) Deal with c us tome r assistance thru e mail- answering queries s through email File and organize customer application forms Encode customer information and records ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ Proofread finished documents for further analysis Organized incoming data within the company database Disseminated information to respective departments Notified clients of inconsistencies with their orders Initiated criminal and credit history checks Prepare reports that include the degree of risk involved in extending credit or lending money. Compare liquidity, profitability, and credit histories of establishments being evaluated with those of similar establishments in the same industries and geographic locations. Prepare reports that detail investigation findings. Obtain and use search and arrest warrants. Compile, sort and verify the accuracy of data before it is entered. Compare data with source documents, or re-enter data in verification format to detect errors. Store completed documents in appropriate locations. Locate and correct data entry errors or report them to supervisors. Maintain logs of activities and completed work. Examine city directories and public records in order to verify residence property ownership, bankruptcies, liens, arrest record, or unpaid taxes of applicants. Contact former employers and other acquaintances to verify applicants' references, employment, health history, and social behavior. Safety Coordinator CHEVRON HOLDINGS INC, Makati, Metro Manila, Jan 2008 – Sep 2008 ➢ Verify that safety equipment such as hearing protection and respirators is available to employees, and monitor their use of such equipment to ensure proper fit and use. ➢ Evaluate situations where a worker has refused to work on the grounds that danger or potential harm exists, and determine how such situations should be handled. ➢ Prepare or review specifications or orders for the purchase of safety equipment, ensuring that proper features are ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ present and that items conform to health and safety standards. Conduct fire drills, and inspect fire suppression systems and portable fire systems to ensure that they are in working order. Review records or reports concerning laboratory results, staffing, floor plans, fire inspections, or sanitation to gather information for the development or enforcement of safety activities. Plan emergency response drills. Maintain logbooks of daily activities, including areas visited or activities performed. Help direct rescue or firefighting operations in the event of a fire or an explosion. Train workers in safety procedures related to green jobs, such as the use of fall protection devices or maintenance of proper ventilation during wind turbine construction. Generate reports thru OES (OFFICE ERGONOMIC SAFETY) Workwell to determine the Risk factor of each employee and present it to Team Lead’s Weekly Safety Meeting As a Safety coordinator it is my duty to investigate any unsafe thing that happen with the use of LPO- Loss prevention Observations in which each and every employee participate by giving out any unsafe observation they seen at workplace which might affect the company ADMINISTRATIVE ASSISTANT, Oct 2007 – Dec 2007 CHEVRON HOLDINGS INC, Makati, Metro Manila ➢ Answer phone calls and direct calls to appropriate parties or take messages. ➢ Conduct research, compile data, and prepare papers for consideration and presentation by executives, committees and boards of directors. ➢ Attend meetings to record minutes. ➢ Greet visitors and determine whether they should be given access to specific individuals. ➢ Read and analyze incoming memos, submissions, and reports to determine their significance and plan their ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ distribution. File and retrieve corporate documents, records, and reports. Open, sort, and distribute incoming correspondence, including faxes and email. Make travel arrangements for executives. Prepare responses to correspondence containing routine inquiries. Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work. Coordinate and direct office services, such as records, departmental finances, budget preparation, personnel issues, and housekeeping, to aid executives. Provide clerical support to other departments. Manage and maintain executives' schedules. Set up and oversee administrative policies and procedures for offices or organizations. Meet with individuals, special interest groups and others on behalf of executives, committees and boards of directors. Recruitment Assistant TCS Manpower Services, Makati, Metro Manila, Sep 2004 – Aug 2006 ➢ Process, verify, and maintain personnel related documentation, including staffing, recruitment, training, grievances, performance evaluations, classifications, and employee leaves of absence. ➢ Explain company personnel policies, benefits, and procedures to employees or job applicants. ➢ Record data for each employee, including such information as addresses, weekly earnings, absences, amount of sales ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ or production, supervisory reports on performance, and dates of and reasons for terminations. Gather personnel records from other departments or employees. Examine employee files to answer inquiries and provide information for personnel actions. Answer questions regarding examinations, eligibility, salaries, benefits, and other pertinent information. Compile and prepare reports and documents pertaining to personnel activities. Process and review employment applications to evaluate qualifications or eligibility of applicants. Arrange for advertising or posting of job vacancies, and notify eligible workers of position availability. Provide assistance in administering employee benefit programs and worker's compensation plans. Select applicants meeting specified job requirements and refer them to hiring personnel. Interview job applicants to obtain and verify information used to screen and evaluate them. Inform job applicants of their acceptance or rejection of employment. Administer and score applicant and employee aptitude, personality, and interest assessment instruments. Prepare badges, passes, and identification cards, and perform other security-related duties. Assist in payroll preparation. Arrange for in-house and external training activities.