Myla C. Oposa

MYLA CASTILLON OPOSA - E-mail - PROFESSIONAL EXPERIENCE IBM Philippines May 2011 – Present DEAL FACILITATOR – PROPOSAL MANAGEMENT Provides bid management, proposal development, and Solution Design & Delivery (SDD) Performs Bid Management on Low Value bid. Responsible in creating the necessary component evidences, and managing the process to deliver a viable contract or proposal solution while maintaining and adhering to IBM business rules and controls. Gives direct assistance and support to an assigned DH Bid Manager (BM) in the performance of all recognized bid and/or proposal management activities. Provides a secure and robust platform to manage the complete lifecycle of business documents as well as complex compound documents. Provides leadership, essential knowledge, support and teaming to help sellers and opportunity owners through the bid and proposal management process Coordinates directly with the sales team across all IBM brands in developing high quality and responsive proposals, solutions and contracts PRICING ANALYST (Sales Transaction Hub) Operates as the pricing expert or advisor and supports the Bid Team in pricing a solution according to client requirements and IBM business rules and standard processes Gathers credit check request data from field teams and submits request in IGF credit system (GCS) as well as facilitates resolution to credit check exceptions TELUS INTERNATIONAL PHILIPPINES, INC. October 2004 – March 2011 [May 2010 – March 2011] ACDV (Account Credit Dispute and Validation) Dell Financial Services – Dell Preferred Account Updates customer’s credit report Submits credit report to credit bureaus Conduct further investigation in detecting fraud Coordinates directly with clients for updates and account monitoring purposes Participates in client calls for calibration [June 2009 – May 2010] FRAUD INVESTIGATOR Process in-depth account analysis escalated by analysts Conducts further investigation in detecting fraud Coordinates directly with clients for updates and account monitoring purposes Process coaching sessions for feedback and improvement Sends monthly billing reports for clients which includes total number of accounts received and processed Participates in client calls for calibration [November 2006 – June 2009] FRAUD ANALYST Protects card holder’s funds Responsible in detecting, preventing and managing account risk while preventing fraud Pulls daily reports, which aid in monitoring of suspicious or sensitive accounts [March 2006 – November 2006] TIER II SUPPORT (Escalation Group) – TSYS Account Resolution of escalated customer inquiries Providing support for TSYS and non-TSYS Prepaid Tier I CSR Providing process support, including distribution of supporting materials ( i. e. finding literature, fraud, risk management documentation, finance, faxes and documentation High level account research Reporting including task tracking [April 2005 – March 2006] SENIOR CUSTOMER INTERACTION ASSOCIATE - TSYS Prepaid (Financial Account) Demonstrated skills in multi-tasking, listening, inputting data, probing, providing solutions, while applying high level of customer satisfaction technique [October 2004 – April 2005] CUSTOMER INTERACTION ASSOCIATE –DELL CUSTOMER ADVOCACY GROUP Provides information to Dell customers (order status, order details, order specification etc.) EDUCATION Philippine Normal University Bachelor of Science in Psychology - 2000 – 2004 Achievements 2016 Top Talent Awardee