Myke Kevin Rodriguez San Juan

Myke Kevin R. San Juan Las Pinas City, Philippines - - Profile Dynamic and results-driven professional with over 13 years of experience in sales and customer service. Known for building and maintaining strong client relationships through excellent communication and a deep understanding of customer needs. Skilled in identifying solutions to complex problems, delivering high-quality service, and consistently exceeding performance targets. Bilingual, adaptable, and committed to contributing to a collaborative team environment. Ready to bring my expertise in customer relations and problem-solving to a new opportunity. Education Bachelor of Science in Nursing, Far Eastern University June 2006 – April 2010 Licensures and Certifications Skills Communication Skills Leadership Skills Ability to Work as a Team Fast Learner Computer Skills Customer Service Zendesk Microsoft Office Registered Nurse License #- - Philippines Expires November 2027 The Basics of Effective Leadership – MST Connect Educational Consultancy Issued Nov 2022 Effective Coaching 101: Bring out the Best in your Team - MST Connect Educational Consultancy Issued Oct 2022 Employment History Customer Success Manager at Nextbank Inc. October 2022 – August 2024 • • • • Acted as the main point of contact for customers throughout their journey with the company, fostering a positive and lasting relationship. Managed a portfolio of clients and focused on building long-term relationships, ensuring that clients are getting the most value from the product or service. Engaged in higher-level, ongoing interactions with customers, guiding them through their journey with our product and service and making sure they are achieving success. Regularly check in with customers to understand their needs, gather feedback, and ensure satisfaction. Customer Support Specialist at Nextbank Inc. October 2021 – September 2022 • • • • Provided exceptional customer service through various channels, including phone and email ensuring timely and accurate resolution of client inquiries and issues. Acted as the first point of contact for clients, addressing concerns, troubleshooting problems, and providing clear guidance on product or service usage. Maintained in-depth knowledge of company products, services, and policies to effectively assist customers and offer appropriate solutions. Collaborated with cross-functional teams, including sales and technical support, to resolve complex issues and ensure customer satisfaction. Sales Account Executive at Zoek July 2019 – September 2021 • • • • Primarily responsible in converting leads into sales and turning them into long term partnerships Do sales presentation to clients about Search Engine Optimization (SEO) on how their company will benefit in terms of visibility online to promote their products/services. Keep a high level of knowledge about existing products and services and learn about new products as they come in To achieve / exceed weekly sales goals/quota Sales Manager at Flashpack Marketing September 2015 – July 2019 ● ● ● ● ● Develop and implement effective sales strategies to increase revenue and market share. Build and maintain strong relationships with key clients and partners. Ensure customer satisfaction by overseeing the resolution of client issues and providing top-quality service. Prepare and present regular sales reports to senior management, highlighting key achievements and challenges encountered Conduct regular sales meetings to review progress, share best practices, and motivate the team. Sales Supervisor at Flashpack Marketing October 2013 - September 2015 • • • • Led and supervised a team of sales representatives, providing coaching, training, and performance evaluations to ensure team members met or exceeded sales targets. Monitored daily sales activities, tracking team performance, addressing challenges, and ensuring adherence to company policies and procedures. Set clear sales goals for individual team members, offering support and guidance to help them achieve personal and team objectives. Coached and mentored sales representatives, fostering a results-driven culture through regular feedback, training sessions, and performance reviews to enhance product knowledge, sales techniques, and customer service skills. Account Executive at Mytrix Packaging April 2011 - October 2013 • • • • • Build sales by prospecting for new clients Generate income by nurturing existing customer relationships Meeting, negotiating and problem solving with customers to discuss their packaging needs Present ideas and costing to customers To act as a link between the company and the customer Customer Service Representative at Convergys Philippines Inc August 2019 - April 2011 • • • • Answered inquiries from customers over the phone Provide information about the products and services that the company offers Respond to customer complaints Help customers understand their phone bills