Myke Arlo Y. Alferez

Blk 46 Lt 20 Phase 8C Deca Homes Tacunan Davao City-Mobile |- Skype | mykearlo http://ph.linkedin.com/in/mykealferez MYKE ARLO Y. ALFEREZ PROFICIENCIES & SKILLS Operating Systems  Windows XP  Windows 2007  Linux  Macintosh  Unix Administrative Skills  Research & Planning  Preparing Documents  Organizing E-mails  Managing Meetings and Appointments  Social Media Marketing  Media Buying  SEO  Data Analysis for Facebook and Google Ads  Link Dropping  Blog Commenting  Technical Writing  Content Marketing Other Technical Skills  Captcha Encoding and Decoding  HTML  Customer Service (Call, Email and Chat)  CRMs  Facebook Ads Manager  Google Analytics  Google Adwords  Shopify  Zendesk  Adespresso  Proficient in both written and oral English  Highly resourceful and adaptable       WORK EXPERIENCE (Oldest to Present) Forest Green Chat Support September 2008- October 2009  interacted with customers to answer product & service inquiries  acted as sales representative  took & processed orders 4C Friendbuy Outbrain Reddit Backend Bing Backend Pinterest Analytics Project-Based Jobs for SEO-Silverado March 2010-September 2011 Captcha Encoder/ Decoder  solved captcha images (data entry task) Online Technical Writer  created and edited spun articles for various products and services  maintained records and files of work and revisions  edited, standardized, or made necessary changes to material prepared by other writers or establishment personnel  reviewed published materials and recommended revisions or changes in scope, format, content, and methods of reproduction Virtual Assistant/Project Manager  handled several projects for administrative, technical & creative services  created and edited spun articles for various products and services  managed a team of data entry personnel, ghostwriters, customer support representatives (email), researchers & other virtual assistants  social media efforts – blog commenting, yahoo answers Transcriber and Content Writer  created and edited spun articles for advertising of various products and services  manually transcribed audio and video recordings into word file  did administrative support and researched according to the clients’ needs  social media efforts – blog commenting, yahoo answers i-Pepper Virtual Network Inc. – All- Around Virtual Assistant August 2012 – April 2014  Database/CRM management  Posting and scheduling blog updates  Documentation and updating of files (including creating pdf forms, updating contracts, formatting documents, tip sheets etc)  Personal online errands  Appointment setting  Making calls on Clients’ behalf  Blog management (WordPress, Blogger, Squidoo, Hub Pages)  Blog commenting  Research - lead gen, data mining  Article building  Online marketing strategy implementation  Social media management (Facebook, Twitter, YouTube, and LinkedIn)  Directory posting  Helpdesk support  Data entry  Email management  FAQ Management - Creation and updating of FAQs Teleperformance Davao – AT&T Accounts Receivables Representative June 2014 – September 2014    Fixing Customer's Billing, Product and Tech Issues Collecting Customers' Payments for Wireless Phone Bills Answer Customers' General Inquiries Sutherland Global Services Davao - AT&T UVerse Billing & Sales Specialist March 2015 - August 2015    Fixing Customer's Billing, Product and Tech Issues Collecting Customers' Payments for UVerse Bills  Answer Customers' General Inquiries Offsourcing Philippines, Inc. – Media Buyer August 2015 - Present             Creating Marketing Strategies that work based on the data gathered Creating Campaigns for Facebook Advertising Analyzing Facebook and Google Analytics Data to identify organic results Creating Data Sheets to Automate Process and Streamline Data Gathering Coordinating with Image and Content Teams to create Facebook Ads Optimizing accounts and setting desired budget according to clients’ request Creating Manuals to keep track of activities which would also serve as reference for any potential new hire Building Client Prospecting List Reading/Browsing through different websites to get myself updated with the latest online trends Reporting to Clients about Daily and Weekly Updates Have worked with small scale to large scale companies such as: FabKids, YG Entertainment, Home Chef, August Bags among many other. EDUCATION University of the Philippines (Mindanao)  Bachelor of Science in Agribusiness Economics (2005 – 2008) AFFILIATIONS Society of Agribusiness Economists (SoABE)  Founding Member  A course-based organization which aims to promote welfare among the students of BS Agribusiness Economics and in UP Mindanao as a whole. It also campaigns for the progress of the Mindanao agricultural economy to the people in and out of the school community through forums, conferences, and other events Tingug Iskolar ng Bayan  Founding Member  An independent political organization in UP Mindanao which aims to uphold the democratic rights of the students UP Mindanao Dance Ensemble  Member  The resident dance troupe of UP Mindanao which aspires to promote the wealth of Mindanao’s culture through the art of dancing REFERENCES Michael Cortado Team Lead Offsourcing Philippines, Inc- Carlo Jay Albite QA Analyst Teleperformance Davao- Karel Jean Tupas Virtual Assistant Freelance, Previously i-Pepper Virtual Network Inc-