Mycah Sinforosa Riego de Dios

 Mycah Sinforosa V. Riego de Dios Ph1 Unit-A B4 L23 Palma Street, Georgetown Heights Subdivision, Molino 4, Bacoor, Cavite Mobile Number:-; E-mail Address :- OBJECTIVE A competent and passionate professional looking for a position to utilize my skills in customer service to provide a hundred percent customer satisfaction. As well as to further hone my skills and be a part of the management. PERSONAL PROFILE BIRTHDATE : 07 February 1996 BIRTH PLACE : Alaminos, Laguna MARITAL STATUS : Separated GENDER : Female HIEGHT : 158 cm. WEIGHT : 47 kg. SSS NUMBER : - TIN : - RELIGION : Roman Catholic PARENTS (Father) : Walter M. Villareal (Mother) : Adelina N. Villareal SKILLS Fast learner   Ability to work under pressure Ability to remain calm during complicated situations (E.g. irate customers)   Conflict resolution   Adaptability   Decision Making   Teamwork  Time Management EDUCATIONAL BACKGROUND KINDERGARTEN : Liahona Learning Center 2002 - 2003 La Poblacion Subdivision San Jose del Monte City, Bulacan ELEMENTARY : St Michael School of Cavite 2003 - 2008 Molino 4, Bacoor City, Cavite SECONDARY LEVEL : St Michael School of Cavite 2008 - 2012 Molino 4, Bacoor City, Cavite COLLEGE : Lyceum of the Philippines University - Intramuros, Manila COURSE : B.S.-IHM Cruise Line Operations Major in Culinary Arts WORK EXPERIENCE 1- McDonald’s Service Crew to June 2013 to March 2016 RFC Molino, Bacoor Local Store Marketing Cavite Job Description: Leads LSM team in the restaurant in providing a total McDonald’s experience of fast, fun and friendly service that will make customers smile and return for more. Helps restaurant achieve its sales targets through Local Store Marketing Activities. Nature of Scope: 1. Customer Relation Activities : Welcoming, meeting and greeting in the lobby, making sure their dining experience is excellent and correcting any problem that may arise. 2. In the Restaurant Activities : Adding fun and building long term sales through activities held within the restaurant i.e. Birthday Parties, Restaurant Tours, Large Food Order ,Fun Day, Happy Meal Selling etc. 2- Telstra Powered by TeleTech Technical Support Representative March 2016 to February 2017 Job Description: 1. Identifying the cause of the problem and troubleshoot internet and phone issues for NBN connection.  2. Sending field technicians when the problem is more serious. 3. Logging the conversation and troubleshooting steps made with customer in the customer's account. BACKGROUND REFERENCES Chef Redd Agustin : Chef Instructor Lyceum of the Philippines Culinary Institute - Intramuros, Manila Ms. Kresleen Valencia : Marketing Manager McDonald’s RFC Molino - Ms. Ma. Angela Cabra : Manager McDonald’s RFC Molino - Mr. Ren Bunda : Team Leader - Telstra TRAINING & ACHIEVEMENT P A R T I C U L A R PLACE DATE 1- Hotel training Traders Hotel, Roxas Blvd, Manila August 2012 Hotel Immersion 2- Science Quiz bee (2nd Place) Lyceum of the Philippines University 07 Sept 2012 Chef Assistant Manila Airport Hotel & Restaurant (Restaurant Opening) Paranaque, M.M. November 2014 3- AMPLIFIED 4 in 1 Seminar Bosay Resort, Antipolo, Rizal September 2013 (Front Office and Resort Management Operations; Barista basics; Culinary and Flair tending) 4- Mc Donald Character Class Mc Donald’s Pala-pala, Dasmarinas City 12 February 2015 5- LSM (Local Store Marketing) McDonald’s Alabang Town Center 02 -04 June 2015 Basics Class Ayala Alabang Muntinlupa City